Client Scientific Associate

About Us:  

In 2010, CGT Global was created to change the entire life science and medical industry.  We accelerate research and clinical trials through our expansive Collection Centers, state-of-the-art cell manufacturing laboratories, and by actively building the largest global network of hospitals and clinics.  In doing this, we change the landscape of research and clinical projects, effectively, efficiently, and at the speed in which patients expect. That means new cures and treatments can reach patient care faster, giving months and years back to the people afflicted with serious medical conditions.  

Our Mission:  

We accelerate the cure and prevention of significant medical conditions at life changing speed.  

What this job is about:   

We are building a team of science-oriented individuals dedicated to supporting scientific endeavors globally, who also enjoy building lasting client relationships. Ideal candidates are passionate about the company mission and its impact, and are excited by the chance to turn that passion into new partnerships and account growth. This role requires becoming well-versed in industry information, such as FDA approvals, client activities, and industry trends, and using that knowledge to guide clients through their research and purchasing decisions with confidence. Candidates should communicate with clients empathetically, genuinely care about their research and patient care, and feel comfortable owning a territory and book of business. This position offers long-term growth opportunities and requires social awareness, emotional intelligence, a strong work ethic, and a commitment to continuous improvement. 

Responsibilities:   

Develop relationships and engage in scientific exchange with clients, serving as a trusted resource for their research needs. 

Act as a scientific liaison to determine project feasibility and provide support during client interactions. 

Respond to client inquiries, offering comprehensive clinical and scientific information. 

Collaborate with internal teams to provide clients with valuable information about CGT Global products. 

Contribute to the planning of technical content for publications and presentations. 

Draft and deliver technical presentations and demonstrations to support client success. 

Identify and engage potential new clients, using scientific credibility to open the door to new conversations. 

Meet with current and potential clients to identify needs and present CGT Global products and services. 

Create, edit, and review quotations for clients, and review pending orders to ensure accuracy and a positive customer experience. 

Guide clients from initial qualification through quoting, negotiation, and agreement, keeping their research goals at the center of every conversation. 

Facilitate and maintain client relationships through multiple avenues such as phone calls, emails, and in-person meetings. 

Utilize Salesforce CRM to manage client communication, activities, and account details. 

Stay informed about competitors, industry activities, and market trends to better serve clients. 

Provide logistical support and follow-up to ensure a positive client experience and long-term partnership. 

Other duties as assigned. 

Essential for the role:  

Bachelor’s degree in Biological, Social, Environmental, or Physical Science; or a bachelor’s degree in another field with supplemental coursework in biology, chemistry, biochemistry, or cell biology. 

Demonstrated expertise in communicating scientific information to diverse audiences 

Openness to building client relationships and business acumen alongside scientific expertise 

Thorough knowledge of the regulatory environment 

Ability to travel occasionally 

Ability to work independently and collaboratively 

Strong problem-solving skills and a collaborative, client-first approach 

Excellent interpersonal and communication skills (written and verbal) 

Adaptability to evolving conditions 

Strong presentation skills 

Desirable for the role:  

High proficiency in Microsoft Office suite 

Strong presentation and negotiation skills 

Excellent interpersonal skills 

Previous experience in business development, account management, or sales 

Experience working in a hospital environment 

R&D and/or Clinical study execution experience 

Knowledge of Biotech and Pharmaceutical customer segments 

Experience with CRM, quoting, and client engagement strategies (Salesforce preferred)