Technical Analyst II

Technical Analyst IILocation: Seattle, WA (Hybrid)Duration: Long Term Contract

About the TeamThe Tax & Compliance Technology team supports the tax and compliance capabilities that underpin Group's global travel marketplace. The team manages tax content for tax-liable and tax-interested jurisdictions, coordinates jurisdiction launches, and operates tax engine and compliance workflows in partnership with tax, product, engineering, legal, finance, and business operations teams.

In this role, you will:- Execute approved tax content and configuration updates for tax-liable and tax-interested jurisdictions, including rates, tax codes, geocodes, effective dates, and taxability settings.- Investigate and resolve non-standard tax technology issues by analyzing data and system behavior, applying documented solutions, validating outcomes, and escalating complex or unprecedented issues appropriately.- Support jurisdiction launches, monthly content and rate changes, tax-engine updates, and compliance activities through preparation, testing, production validation, live-site checks, and evidence-based completion records.- Monitor operational queues, reports, and dashboards; identify patterns, anomalies, recurring issues, and data-quality gaps; and recommend practical improvements to reduce manual effort and repeat incidents.- Partner with Tax, Product, Engineering, Legal, Finance, Market Management, Partner Support, and external technology providers to clarify requirements, coordinate resolution, and communicate status clearly.- Maintain accurate runbooks, knowledge articles, ticket histories, audit evidence, and process documentation, while contributing to automation and other improvements that make tax technology operations more efficient and dependable.

Minimum Qualifications:- Bachelor's degree in Information Technology, Computer Science, Data Science, Finance, Tax, Accounting, or a related technical field; or equivalent related professional experience.- 2+ years of relevant professional experience in technical operations, tax operations, compliance operations, data analysis, or a related field.- Experience troubleshooting non-standard problems by analyzing data, identifying patterns, researching known solutions, and validating that corrective actions resolved the issue.- Working knowledge of SQL, spreadsheet analysis, data cleaning, or comparable tools used to investigate operational issues and support reporting.- Ability to manage multiple time-sensitive tasks, follow change controls and escalation paths, and maintain accurate records of work from intake through completion.- Clear, concise written and verbal communication skills, with the ability to explain operational or technical information to both technical and non-technical stakeholders.

Technical Skills (in order of importance):- SQL and Data Analysis- Advanced Excel / Spreadsheet Skills- Technical Troubleshooting & Root Cause Analysis- Reporting & Dashboard Tools (Tableau, Power BI, Looker, Excel dashboards, Monitoring dashboards)- Identifying anomalies and trend analysis- Tax Technology Systems- Jira and Incident Management Tools