Client Support Associate
About Blooma
Blooma is a leading provider of CRE Intelligence, combining data analysis, automation, and AI to empower lenders with smarter decision-making in real estate. Unlike traditional manual processes or complex software, Blooma’s adaptable platform seamlessly integrates into existing systems, speeding up deal screening, enhancing portfolio management, and providing continuous, real-time market insights for proactive risk management.
Position Summary
The Client Support Associate is the first point of contact for Blooma’s clients when they need help using the platform. You’ll answer questions, troubleshoot issues, guide users through features, and make sure problems that need deeper attention reach the right internal team. This is a great role for someone early in their career who enjoys helping people, likes figuring out how software works, and wants to grow within a fast-moving startup. You’ll play an integral role in our business working closely with Client Success and Product teams.
Key Responsibilities
- Respond to client support requests by email, chat and phone in a timely, friendly and professional manner.
- Troubleshoot user issues such as login and access problems, feature navigation and data questions, resolving them directly where possible.
- Document, triage and escalate technical issues to Product and Engineering teams with clear steps to reproduce and context.
- Track support tickets through resolution and follow up with clients to confirm issues are resolved.
- Help maintain and improve help center articles, FAQs and internal support documentation.
- Collaborate with cross-functional teams to identify and address common client issues and improve overall user experience.
- Stay up to date with product updates to provide informed support to clients.
Qualifications
Required
- 1-2 years of experience in customer support, help desk, client services, or a related role
- Strong written and verbal communication skills
- Comfortable learning new software quickly and explaining it to others
- Organized, detail-oriented, and able to manage multiple requests at once
- Patient, empathetic, and calm when working with frustrated users
- Able to work 8:00am – 5:00pm Eastern Time
- Reliable high-speed internet and a quiet workspace
Preferred Qualifications
- Bachelor’s Degree
- Experience with ticketing or project tools (e.g. Jira, Zendesk) and Microsoft 365.
- Exposure to SaaS products or B2B software support
- Interest in or familiarity with commercial real estate, lending, or finance
What Success Looks Like
In the first 90 days, you’ll learn the Blooma platform inside and out, handle a growing share of incoming support requests independently, and write clear escalations that engineering can act on without back-and-forth. Over time, you’ll become a trusted resource for clients and a key source of insight for the Client Success and Product teams.
Why Join Us
- Fully remote work
- Direct impact in a small, collaborative team
- Hands-on exposure to SaaS, fintech, and commercial real estate
- Benefits: Health Insurance, Unlimited PTO, 401(k)