Claims Assistant

Claims Assistant

Murfreesboro / Nashville / Atlanta / Knoxville / Franklin | Onsite, Hybrid, Remote | Part-Time to Full-Time | $17.50–$25/hr

We're a public adjuster firm that represents policyholders against their insurance carriers — think of us as the client's advocate in the claims process. A significant portion of our clients come from the Vietnamese community, and we need someone who can communicate with them directly and naturally.

The role

You'll be the operational backbone of the claims process. That means coordinating with insurance companies, moving paperwork (and emails, and documents) from point A to point B, and keeping files organized and on track as claims move through the system. It's detail work that actually matters — delays in documentation can cost our clients real money.

What you'll do

- Contact insurance carriers to schedule inspections and appointments- Handle daily correspondence and documentation exchanges with carriers- Manage and maintain claim files throughout the life of a case- Communicate with Vietnamese-speaking clients in their preferred language- Work across email and Google Docs to keep things moving

About you

- Fluent in both Vietnamese and English — this is a firm requirement- Comfortable with email and Google Docs- Organized, reliable, and willing to learn the ins and outs of the insurance industry- No prior insurance experience required, but you'll need the drive to pick it up quickly

How this works

This starts as a part-time role — 20 hours per week for the first two weeks — and transitions to full-time (40 hours) as you get up to speed. Pay runs $17.50–$25/hr depending on experience.

We're reviewing resumes and scheduling interviews now. Reach out to Brook at 615-428-5288 if you're interested or have questions.