IT Support Intern

The intern will provide hands-on IT support with a primary focus on PC client imaging and deployment, service desk ticket resolution, and IT asset management, including patching and updates. This role supports day-to-day technical operations to ensure end-users receive timely assistance and that IT equipment remains properly maintained and documented.
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Essential Functions:

• PC Client Imaging & Deployment
Perform imaging, configuration, and deployment of laptops, desktops, and related peripherals. Support refresh cycles and ensure devices are prepared according to company standards.

• Service Desk Support (Tickets & Processing)
Respond to and resolve support tickets involving hardware, software, basic networking, and peripheral issues. Document all work in the ticketing system and escalate when needed.

• Asset Management
Maintain accurate inventory of IT hardware and software. Track equipment assignments, returns, and updates. Assist with procurement-related activities as needed.

• Patching & Updates
Execute client patching and software updates following established schedules and compliance requirements.