IT Supervisor - 10092026-81766

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, RUTHERFORD COUNTY

The Department of Finance and Administration will not sponsor applicants for work Visas.

This position requires a criminal background check and CJIS/FTI finger prints. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

This position is designed as Hybrid (In office and Remote).

Qualifications

Education and Experience: Bachelor's degree and one year of professional IT experience. An IT-specific associate's degree may substitute for the bachelor's degree. Relevant experience may substitute for education on a year-for-year basis up to two years. Graduate coursework may substitute for one year of experience.

Overview

Under general supervision, the IT Supervisor leads or supervises a small team of IT professionals under general supervision. In alignment with STS strategy, this role is responsible for planning, coordinating, and overseeing IT operations, ensuring that services are delivered effectively, in compliance with policies, and aligned with organizational goals. The IT Supervisor provides guidance, resource management, and operational support to meet team and agency needs. This class differs from that of IT Manager in that an incumbent of the latter is responsible for work of greater supervisory responsibility in supervising the work of several teams of IT professionals in the largest of IT operations or acting as assistant director of IT in a smaller departmental IT operation. 
 

Responsibilities

1. Staff Supervision: Lead and schedule day-to-day activities for IT support staff, including assigning tasks, monitoring performance, and providing coaching or feedback.
2. Help Desk Oversight: Manage service ticket queues and ensure timely resolution of technical issues and requests from agency staff.
3. Technical Troubleshooting: Assist with diagnosing and resolving hardware, software, and network issues when escalated by team members.
4. System Monitoring: Oversee basic monitoring and maintenance of servers, networks, and critical applications to ensure continuous uptime.
5. User Support & Training: Coordinate end-user support and facilitate training for staff on systems, security awareness, and new technologies.
6. Asset Management: Maintain accurate records of agency IT equipment, software licenses, and inventory assignments.
7. Documentation: Ensure documentation of systems, procedures, troubleshooting steps, and support logs is complete and current.
8. Policy Implementation: Support adherence to state and agency IT policies related to security, access control, and acceptable use.
9. Procurement Support: Assist in ordering equipment and supplies by coordinating with vendors and following state purchasing protocols.
10. Incident & Continuity Support: Respond to outages and support backup and recovery processes in coordination with IT leadership.
     

Competencies (KSA's)

Competencies:

1. Tech Savvy
2. Directs Work
3. Drives Results 
4. Organizational Savvy
5. Communicates Effectively

Knowledges:

1. N/A

Skills:

1. Active Learning and Listening
2. Critical Thinking  
3. Complex Problem Solving 
4. Judgment and Decision Making 
5. Time Management

Abilities:

1. Deductive Reasoning
2. Inductive Reasoning 
3. Speech Clarity  
4. Written Comprehension

Tools & Equipment

1. Personal Computer
2. Project Management Software
3. Helpdesk and Monitoring Tools
4. Microsoft Office Suite
5. Telephone and Mobile Devices
    

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

1. A valid driver's license
2. For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.