RFCUNY & OTI Program Assistant

Position: RFCUNY & OTI Program Assistant Location: Brooklyn, NY (Hybrid) Schedule: Monday-Friday, 9-5pm, 35 hours per week Salary: $65,000

The Office of Technology and Innovation (OTI) helps the city run smoothly by ensuring agencies deliver services that millions of New Yorkers depend on every day. OTI uses technology to create new opportunities, improve public safety, and make city government work better for everyone. Whether it’s providing affordable internet, protecting against cyber threats, or building digital services, OTI leads the way in serving New Yorkers. We make digital city services easier to use and more accessible, so it’s simpler for everyone to get what they need from the government. OTI also supports popular online platforms that connect residents with city services. To see what we do, follow us on social media NYCOfficeofTech, or visit oti.nyc.gov. The RFCUNY & OTI Program Assistant Fellowship provides hands-on experience within OTI’s Human Resources Division. Fellows will support recruitment, onboarding, employee engagement, professional development initiatives, policy compliance, and other HR programs while gaining exposure to the full employee lifecycle and public sector human resources operations.

Responsibilities: • Support the CUNY Internship and Fellowship Program by facilitating student engagement, conducting onboarding and training, coordinating student-to-placement matching, facilitating meetings, and organizing internship and fellowship programming. • Assist the Deputy Director in overseeing the daily operations of the programs, including the coordination of staffing, scheduling, and operational activities. • Collaborate with RFCUNY to ensure a smooth transition from recruitment through onboarding for program participants. • Serve as the primary point of contact for candidates, fellows, division liaisons, hiring managers, and partner organizations, providing timely updates and addressing questions or concerns. • Assist candidates and fellows throughout the internship and fellowship lifecycle by providing guidance, responding to inquiries, and ensuring timely support and communication. • Oversee school partnerships, including the recruitment, retention, and onboarding of interns and fellows. • Coordinate and facilitate orientation sessions for interns and fellows, ensuring participants are informed of program expectations, policies, procedures, and available resources. • Develop and deliver presentations, training materials, and workshops to support participant engagement, professional development, and overall program success. • Monitor program progress toward achieving performance measures and ensure compliance with RFCUNY requirements. • Stay informed of industry best practices, trends, and legal developments related to internship, fellowship, and externship programs. • Provide support and triage services for interns and fellows by responding to questions, concerns, and issues. • Maintain databases and records for incoming interns and fellows across all program cohorts. • Serve as payroll liaison and coordinate timekeeping access to ensure accurate tracking and processing of intern and fellow hours. • Oversee professional development opportunities and services for program participants. • Plan and coordinate events, workshops, and engagement activities for interns and fellows. • Prepare reports and provide recommendations for continuous program improvement. • Perform other duties, responsibilities, and special projects assigned by the Deputy Director.

Preferred Skills: • Proficient in Microsoft Office 365 applications, including PowerPoint, Excel, and Word, for documentation, reporting, data tracking, and presentations. • Demonstrated ability to manage tasks independently and see projects through to completion with minimal supervision. • Strong problem-solving skills with the ability to clearly document processes, outcomes, and issue resolution steps. • Collaborative team player who works effectively in a fast-paced and diverse work environment. • Highly organized, self-motivated, and capable of managing multiple priorities simultaneously. • Strong public speaking, presentation, and facilitation skills, with the ability to confidently lead orientations, training, workshops, and informational sessions for diverse audiences. • Ability to effectively communicate complex information clearly and professionally to RFCUNY and OTI. • Received a relevant CUNY degree

Benefits: • Paid Vacations and Sick Days • Scheduled and Unscheduled Holidays Off • Medical, Dental and Vision Insurance

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.