Customer Service Administrator

With continued growth, we are seeking an additional Full Time in office motivated, well organized and personable Customer Service Administrator to join our team. The ideal candidate will act as a liaison between various departments within the company and our customers, ensuring every customer interaction is handled with care, professionalism and efficiency. From managing inquiries and processing orders to collaborating with our teams, you will play an important role in ensuring an exceptional customer experience.

Key Responsibilities:

• Set up new customer accounts; update existing customer accounts in CRM databases
• Receive, review and process customer orders and requests
• Follow communication procedures, guidelines, and policies
• Respond to customer inquiries via phone or email in a timely and professional manner
• Provide accurate, valid, and complete information by using the right tools and methods
• Communicate and coordinate with members of all departments as required
• Handle customer issues, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Go the extra mile to engage customers and ensure satisfaction