Maximo Application Support

Job Title- MAS Application Support

Salary Range- 65k to 70k

Location- Glendale, WI 

IBM Maximo Application Support Engineer (Entry-Level)
About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. With a presence in over 55 countries and a workforce of more than 600,000 associates worldwide, TCS partners with leading organizations to drive innovation, accelerate digital transformation, and achieve business growth through cutting-edge technologies, including Artificial Intelligence (AI), Cloud Computing, Data Analytics, Cybersecurity, and Software Engineering.

Role Overview

We are seeking a motivated Entry-Level Engineer to support a leading battery manufacturing customer that utilizes IBM Maximo as its Enterprise Asset Management (EAM) and Maintenance Management System.

The customer uses ServiceNow for logging and tracking L1, L1.5, and L2 incidents, service requests, and enhancement activities related to Maximo. IBM Maximo is a commercial off-the-shelf (COTS) product hosted on a dedicated IBM SaaS platform in IBM Cloud.

The engineer will work closely with the AMS team to support daily operations, monitor integrations, troubleshoot issues, and gain exposure to enterprise maintenance management processes. Candidates with foundational knowledge of Java, Jython, Python, and DB2/Databases, along with a strong aptitude for understanding business processes, are encouraged to apply.

Key Responsibilities
Monitor daily integrations between Maximo and Finance/Purchasing systems.
Monitor and manage ServiceNow queues for Maximo incidents and service requests.
Support troubleshooting and resolution of application issues.
Assist in developing and implementing enhancements to the application.
Understand and support existing business processes and application functionalities.
Coordinate and track IBM PMR (Product Maintenance Request) cases for product-related issues.
Participate in IBM support calls and provide status updates to stakeholders.
Analyze and respond to business users' queries and requirements.
Gain knowledge of Maximo add-on modules such as:
Maximo Mobile
Maximo Health
Maximo Monitor
Collaborate with cross-functional teams to ensure smooth application operations.
Qualifications and Specialization
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Basic knowledge of:
Java
Jython
Python
Strong analytical and problem-solving skills.
Good communication and stakeholder interaction skills.
Willingness to learn enterprise applications and business processes.
Preferred
Exposure to IBM Maximo or Enterprise Asset Management (EAM) applications.
Understanding of ServiceNow or ticketing systems.
Knowledge of cloud-hosted enterprise applications.
Unique Experience from This Role
Exposure to enterprise-grade application support and maintenance.
Hands-on experience with IBM Maximo architecture, APIs, and customization frameworks.
Understanding of integration mechanisms between enterprise systems.
Experience working with global support teams and business stakeholders.
Opportunity to learn maintenance management and indirect procurement business processes.
Learning Outcomes

Upon successful completion of the role, the engineer will gain:

Understanding of enterprise application support operations.
Knowledge of maintenance management and asset management business domains.
Exposure to indirect material procurement and supply chain processes.
Experience with incident management and IT service support practices.
Knowledge of IBM Maximo architecture, APIs, and platform capabilities.
Skills in troubleshooting, integration monitoring, and stakeholder communication.
Practical exposure to cloud-hosted enterprise applications and support models.