Assistant Office Manager

Assistant Office Manager

Miami Beach Tennis Center (MBTC) Full-Time | up to 40 Hours Per Week

Position Overview

Miami Beach Tennis Center is seeking a highly organized, energetic, and customer-focused Assistant Office Manager to join our team. This position combines front-desk operations, customer service, administrative support, and social media/content creation.

The ideal candidate is a college graduate who enjoys working with people, is comfortable in a fast-paced sports environment, and has strong organizational and communication skills. This person will be an important part of the day-to-day operation of the tennis center and will help create a welcoming experience for our members, guests, and players.

Key Responsibilities

Front Desk & Customer Service 

- Serve as a welcoming and professional first point of contact for members, guests, and visitors. 

- Provide exceptional customer service in person, by phone, email, and through the center's communication platforms. 

- Schedule courts, lessons, clinics, and other tennis programming. 

- Assist customers with reservations, payments, registrations, memberships, and general questions. 

- Help resolve customer concerns and ensure a positive experience. 

- Maintain accurate daily records and assist with general office organization.

Administrative & Office Support 

- Assist the Office Manager with daily administrative operations. 

- Maintain and organize spreadsheets, schedules, reports, and other office documents. 

- Use Microsoft Excel for data entry, tracking, reporting, and basic analysis. 

- Assist with staff scheduling and communication as needed. 

- Support tournaments, special events, programs, and other center activities. 

- Communicate effectively with coaches, management, customers, and City personnel when necessary.

Social Media & Content Creation 

- Create and manage engaging social media content for Miami Beach Tennis Center and its programs. 

- Photograph and capture video of tennis programs, tournaments, events, players, and the overall tennis center experience. 

- Edit short-form videos and reels for Instagram, TikTok, and other social platforms. 

- Develop creative content that promotes clinics, tournaments, camps, events, memberships, and special programs. 

- Maintain a consistent and engaging social media presence. 

- Assist with content calendars, promotions, and marketing campaigns. 

- Stay current with social media trends and identify creative ways to increase engagement and visibility.

Qualifications 

- College degree required. 

- Previous customer service experience required. 

- Strong knowledge of Microsoft Excel and general computer skills. 

- Experience with Canva and graphic/content creation. 

- Experience with video editing and creating short-form social media content. 

- Strong written and verbal communication skills. 

- Excellent organizational and time-management skills. 

- Professional, friendly, and positive attitude. 

- Ability to multitask and remain calm in a busy customer-facing environment. 

- Ability to work independently while also being a strong team player. 

- Interest in tennis, sports, fitness, or recreation is a plus.

Ideal Candidate

The ideal candidate is someone who is organized, personable, creative, and proactive. You should be equally comfortable helping a customer at the front desk, building an Excel spreadsheet, coordinating a schedule, and creating an engaging Instagram Reel.

This is an excellent opportunity for a recent college graduate seeking experience in sports management, hospitality, marketing, social media, and business operations while working at one of Miami Beach's premier tennis facilities.

Schedule: Full-Time, up to 40 hours per week 

Location: Miami Beach Tennis Center (501 72nd Street, Miami Beach, FL 33141) & Bayshore Park Tennis Center (2500 Pine Tree Drive, Miami Beach, FL 33140) 

Employment Type: Full-Time