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Junior Helpdesk Administrator

NET Xperts LLC
Email

Title - Junior Helpdesk Administrator

 

History 

Founded in 2002, NET Xperts LLC has the expertise to design, implement, and manage IT systems that meet the needs of businesses in Western PA. Whether in need of Cybersecurity, Managed Services, or Cloud Services, we are experienced, Certified Professionals that can help develop technology business plans to meet any strategic business goal. We value our commitment to our strong relationships with clients and employees.

NET Xperts LLC is seeking a Jr. Helpdesk Dispatcher who will manage and maintain the health and security of computer systems, including monitoring for potential issues, responding to user issues, deploying and troubleshooting monitoring software, installing and supporting antivirus software, and handling incoming customer calls and creating tickets for their issues.

What will you do? Responsibilities include, but are not limited to:

  • Monitoring: 
    • Configure and manage monitoring systems to detect issues like low disk space, failing hard drives, and patching issues.
    • Respond to alerts generated by the monitoring system, collaborating with other teams to resolve issues efficiently.
  • Deployment:
    • Install and configure agent software on client computers for monitoring and management purposes.
    • Remove agent software from retired computers.
    • Set up new PCs for clients.
  • Troubleshooting:
    • Assist end users with technical issues over the phone.
    • Diagnose and resolve backend systematic problems like blue screen errors.
  • Asset Compliance:
    • Ensure all PCs receive regular updates, including feature updates and operating system upgrades.
  • Antivirus/Antispyware:
    • Deploy and configure antivirus software on desktops and laptops.
    • Monitor antivirus status and address any issues.
    • Work with other teams to troubleshoot and remediate virus/spyware/malware infections.
  • Ticket Intake and Dispatching:
    • Answer customer calls, emails, and chat, create tickets for any reported issues.
    • Assign tickets to appropriate resources as needed.
  • Traveling:
    • On occasion, go to the customer location to install equipment. 
    • Support is typically done remotely with the occasional visit to client sites. All work is dispatched from our Forest Hills office with access to a company vehicle.

Education And Experience:

  • Education:  An Associate Degree from a technical college or institution, or certifications from HP, CompTIA, and/or Microsoft are required.
  • Experience:  6 months or more of hands-on technical experience in a professional environment; 1 year or more of customer service experience, preferably involving responding to customer phone calls.  

Skills/Job Requirements:

  • Required: Previous training and hands-on experience with Microsoft Windows 10 and 11 operating systems; Customer service training and experience; Technical hardware and software troubleshooting in a professional environment; Earn new certifications as part of the ongoing job requirement; Have a valid and current driver’s license.
  • Preferred: Experience/training answering customer phone calls; Training/experience with antivirus software; basic knowledge of network infrastructure equivalent to or greater than needed to pass the CompTIA A+ certification; Basic knowledge of Azure; Basic knowledge of Microsoft 365; Experience with monitoring tools and technologies.

Key points about the ideal candidate:

  • Technical Skills: Possess the necessary technical skills and experience. 
  • Communication Skills: Communicate effectively with both technical and non-technical audiences, both verbally and in writing. 
  • Adaptability: Work independently, in a fast-paced environment, and handle multiple tasks simultaneously. 
  • Organizational Skills: Will demonstrate strong organizational skills and attention to detail. 
  • Problem-Solving: Identify and solve problems effectively. 
  • Work Ethic: Has a strong work ethic and professional etiquette.

Miscellaneous:

  • Work week, Monday–Friday, 8:00 am to 5:00 pm.
  • Must pass all required background checks and maintain a current, valid driver’s license with proof of insurance as a condition of employment.
  • Most client sites are within a 50-mile radius of Pittsburgh. You must also have reliable transportation if you start or end your day in the field. (Mileage/Parking reimbursed once a month).
  • Although this is considered a hybrid position, there is a weekly in-office requirement.  Our of state/area candidates are not encouraged to apply. This program allows you to work from home up to 2 days per week, after a successful probationary period.

Benefits:

  • Pay - $38,000.00 - $43,000.00 per year based on skill and experience
  • Medical, Dental, Vision, and Life Insurance, with a large percentage employer-paid.
  • Company-paid life and AD&D insurance up to $25,000; voluntary supplemental life insurance. 
  • Short-term and long-term disability insurance.
  • Paid Time Off (Vacation/Personal/Sick, holidays, bereavement, parental and charity leave, etc.)
  • Retirement plan, including an IRA Match.
  • Training and certification benefit.
  • FREE parking, casual professional attire, team lunches and healthy snacks, etc.

Classification:

  • This is a Salary Non-Exempt position

Customized pre-screening questions:

  • Application question: Will you be able to reliably commute or relocate to Pittsburgh, PA 15221 for this job? (Deal breaker)
  • Application question: Do you have a valid Driver's License? (Deal breaker)
  • Are you authorized to work in the United States? (Deal breaker)