Customer Advocate

Customer Advocate -- with management advancement opportunities

Job description:

C&W Appliance Services, a 60+ year-old family-owned appliance repair business, is looking for customer service representatives.

Our customer service representatives, or CSRs, act as a critical element of our collaborative team, providing exceptional customer satisfaction. They exemplify the family-owned values and commitment to excellence, honesty, integrity and responsiveness that our customers expect from us. With patience, empathy and grace, our CSRs constantly delight our customers -- many of whom have been using us for generations.

Like our customers, most of our employees have been with us for years, and we look for team members who share our values and long-term commitment in fostering a positive, collaborative and fun work environment.

Responsibilities

Manage large amounts of incoming calls and digital leadsIdentify and accurately assess customers’ needs to achieve satisfaction, listening to them and doing the best to satisfy their requestsProactive in finding ways to delight and exceed customers' expectationsBuild sustainable relationships and trust with customer accounts through open and interactive communicationHandle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkills

Proven customer support experience or experience as a client service representativeStaying calm under pressure and dealing with challenging customersStrong phone contact handling skills and active listeningFamiliarity with computers and ability to learn computer programs and processesExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyMaintain regular consistent and professional attendance, punctuality, personal appearance and adhere to the company's policies and relevant health and safety proceduresJob Type: Full-time

Benefits:

401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceWork Location: In person

Pay: $20-27 / hour with management advancement opportunities for strong performers