Clinical Manager

Position Summary:

The Clinical Manager performs assessments, 90-day reassessments, and medication management for Clients, and leads efforts for Caregiver oversight including supervisory visits, annual performance evaluations, and disciplinary actions. Participates in other tasks assigned including, but not limited to, care planning, Caregiver training and appreciation, and handling grievances/incident reporting. Ensures services remain within the non-skilled scope of practice and promotes safe, client-centered care and ongoing quality assurance and compliance with all applicable Virginia licensing standards.

Responsibilities:

Client Care:

• Complete initial assessments and reassessments for Clients, as well as medication management, in conjunction with the DON and PRN Nurses. 
• Review Client care plans for appropriateness and safety and recommend changes or increased care hours, as needs arise.
• Review care logs daily for any documented concerns from the Caregivers or Clients and report concerns to DON and/or follow up with Clients and Caregivers.
• Promote continuity of care through frequent communication with Clients, families, care managers, and facility/community leaders.
• Take the lead on scheduling PRN Nurses for Client reassessments and sick/vacation coverage, as needed.
• Assist as requested with facilitation and follow-up for Prospects and new Clients. 

Caregiver Oversight:

• Confirm understanding of the care plan with all Caregivers prior to the start of a new shift or new Client, particularly for complex cases.
• Schedule, complete, and/or assist with Caregiver Introductions.
• Lead and ensure timely completion and documentation of supervisory visits and annual performance evaluations per Virginia requirements.
• Work in conjunction with the DON to address complaints and grievances promptly and effectively. Participate in incident reporting and the investigation and resolution processes, as warranted.
• Address Caregiver misconduct or related concerns with the appropriate disciplinary action and proper documentation, as per agency procedure.
• Assist DON and HR Coordinator with Caregiver interviews, skills assessments, orientation, training, and appreciation activities as required.

General:

• Maintain compliance with Virginia state licensing regulations and ensure all services remain non-skilled and never cross into skilled nursing care.
• Identify trends, along with the DON, and implement corrective actions to improve care quality.
• Participate in leadership and planning meetings.

Qualifications:

• Active Registered Nurse (RN) license in the state of Virginia
• Minimum of one (1) to two (2) years of nursing experience. 
• Previous home health, hospice, or long-term care experience. 
• Exceptional communication and organization skills.
• Strong knowledge of state regulations for non-skilled home care agencies.
• Working knowledge of scheduling, care management, and/or CRM systems.
• Ability to maintain confidentiality of sensitive information and adhere to ethical standards in handling client and employee data.

Working Conditions: 

• This position typically operates in an office environment within a home care agency, with field visits to client homes.
• Requires travel within service area.
• Ability to lift up to 25 pounds occasionally (for training/demonstration purposes).
• Prolonged periods of sitting, standing, and computer use.
• Work schedule is normally regular business hours Monday through Friday, but assistance with evenings, weekends, and/or holidays may be required to accommodate emergencies, on-call, or unforeseen scheduling demands.