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Position:  EHR Business Analyst (Ref: 18771)

Location:  Richmond, VA USA, 23219

Salary:  $50.00/hr.

Duration:  8 Months 23 Days - Contract

Openings:  1

Deadline:  10/13/2026

Description:

***Local Candidates

***Hybrid

 

We are seeking an experienced EHR Business Analyst / Systems Stability Analyst to support the deployment, adoption, and continuous improvement of an enterprise Electronic Health Record (EHR) platform.

 

This individual will serve as a bridge between technical teams, vendor partners, and clinical/operational end users. You will support end users across regional health districts during rolling go-lives, evaluate existing workflows, document enhancement requirements, triage and troubleshoot production issues, and help drive solutions to optimize system performance and usability.

 

Key Responsibilities

  • Provide responsive frontline and tier-level support to EHR end users across regional health clinics and districts.
  • Triage, troubleshoot, resolve, and escalate functional and technical EHR issues.
  • Monitor, maintain, and evaluate key clinical, operational, and billing workflows and procedures.
  • Engage directly with operational stakeholders to identify workflow bottlenecks, gaps, and usability challenges.
  • Elicit, analyze, and document business and functional requirements for system enhancements and defect remediation.
  • Author Agile artifacts, including user stories, acceptance criteria, and workflow process maps.
  • Participate in structured testing cycles, including functional testing, integration testing, and User Acceptance Testing (UAT).
  • Collaborate with cross-functional technical teams, clinical leads, business analysts, and external software vendors.
  • Develop clear, accessible end-user documentation, standard operating procedures (SOPs), job aids, and training materials.
  • Support onsite deployment activities and regional clinic go-live events as required.

 

Qualifications

  • Demonstrated experience providing application support and business analysis, specifically within healthcare, clinical, or public health environments.
  • Proven background in business requirements gathering, workflow analysis, and technical documentation.
  • Solid understanding of clinical workflows, pharmaceutical processes, and patient billing/revenue cycle operations.
  • Hands-on experience participating in structured software testing cycles (functional, integration, UAT).
  • Strong analytical, problem-solving, and cross-functional communication skills.
  • Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and Visio.
  • Ability to work in a hybrid capacity with regular onsite availability and travel to local clinic sites.
  • Hands-on implementation, optimization, or support experience with Oracle Health / Cerner platforms.
  • Familiarity with public health programs, community clinic workflows, or state/local government health initiatives.
  • Technical familiarity with SQL querying, Oracle relational databases, or web-based healthcare applications.
  • Practical experience working within Agile/Scrum development methodologies.

 

Working Conditions:

  • Location: Richmond, VA (Hybrid – Onsite & Local Travel Required)
  • Position Type: Contract (Long-term)

 

Required / Desired Skills

  • Provide responsive support to EHR users across Local Health Districts. Required - 5 Years
  • Triage, troubleshoot, and escalate issues appropriately. Required - 7 Years
  • Monitor and maintain key EHR workflows, processes, and procedures. Required - 5 Years
  • Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative Required - 7 Years
  • Gather, analyze, and document business requirements for system enhancements Required - 7 Years
  • Develop user stories, acceptance criteria, and other Agile documentation as needed. Required - 7 Years
  • Support functional, integration, and user acceptance testing. Required - 7 Years
  • Collaborate effectively with cross-functional technical, clinical, and business teams. Required - 7 Years
  • Produce clear user documentation, job aids, and training materials. Required - 7 Years
  • Experience providing application support, preferably in healthcare environments. Required - 5 Years
  • Strong skills in requirements documentation and enhancement analysis. Required - 5 Years
  • Excellent analytical, communication, and problem-solving abilities. Required - 5 Years
  • Understanding of clinical, pharmaceutical, and patient billing workflows. Required - 5 Years
  • Experience participating in structured testing cycles. Required - 7 Years
  • Proficiency with MS Office, Microsoft Teams, SharePoint Required - 7 Years
  • Experience supporting or implementing EHR systems. Required - 7 Years
  • Knowledge of Oracle Health / Cerner platforms and public health workflows. Required - 3 Years
  • Experience with SQL, Oracle databases, or web application environments. Required - 5 Years
  • Familiarity with Agile methodologies and documentation practices. Required - 5 Years
  • Support Go-Live Related Activities Required - 2 Years