ADMIN VOLUNTEER ROLE DESCRIPTION
Purpose or Objective
OCAY provides Advocacy and support to over 50’s in York. Our advocates give people a voice and help them to address their issues.
Tasks
- To support our team with answering calls and conducting initial triage calls with clients.
- To help with updating case information on our advocacy database.
- To support with reporting using our advocacy database and excel.
- To support our Volunteer Advocates with general admin tasks as required.
- To help with our newsletters, social media and updating our website.
- To support our team with a variety of general admin tasks.
Key Skills
- Good communication and interpersonal skills
- Good listening skills
- Good understanding of importance of confidentiality
- Writing skills
- Basic IT skills: use of Email, Word, and Excel.
Time Commitment
- We are very flexible and your volunteering time can be arranged to suit you.
- Our working days are Monday to Friday 09:00 – 17:00.
- We do not require a fixed amount of time from our volunteers. However, it would be great if you are able to spare up to 5 hours every week.
Training
- Every volunteer with OCAY will be given an induction session.
- Training on any systems and ways of working will be provided by the team.
Location
- Our office-based work takes place at our Priory Street office.
Expenses
- Out of pocket expenses are available to volunteers.
Other
- You will require a Disclosure and Barring (DBS) check if you are recruited to the role.
This is a great opportunity if you are looking to gain experience in an admin type role or if you are looking to update your skills whilst seeking paid employment.
If you are interested in volunteering for OCAY, or just want to find out more information, please contact Wayne on info@ocay.org.uk