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INFORMATION TECHNOLOGY SPECIALIST I JC-522858

Department of Managed Health Care
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DEPARTMENT OBJECTIVE:

The mission of the Department of Managed Health Care (DMHC) is to ensure health plan members have access to equitable, high-quality, timely, and affordable health care within a stable health care delivery system. The DMHC accomplishes its mission by ensuring the health care systemworks for consumers. The Department protectsthe health care rights of

30.2 million Californians by regulating health care serviceplans, assisting consumersthrough a consumer Help Center, educating consumers on their rights and responsibilities and preserving the financial stability of the managed health care system.

PROGRAM OBJECTIVE:

The Office of Technology and Innovation (OTI) enables the DMHC to deliver essentialservices to the State of California through the use of information technology (IT). The systems OTI supports have become a valuable tool in the execution of DMHC’s business functions. OTI develops, maintains and supports multiple IT systems that include a vast variety of office automation tools, custom applications, public and internal web sites, low-code business intelligence tools, low-codeapplication development tools,data analytics and the underlying IT infrastructure.

GENERAL DESCRIPTION:

Under the general direction of the Enterprise Applications Division Manager(IT Manager I), the Microsoft Power Platform Developer serves as a technical expert responsible for designing, developing, enhancing, and supporting low code/no code business applications that enable digital transformation within DMHC. The incumbent leads the development and integration of Power Apps (Canvas and Model Driven), Power Pages, Power Automate flows, Dataverse components, and SharePoint Online solutions. The role also includes custom solution development, Dynamics 365 extensions, and integrations using Microsoft Graph API.


 

TYPICAL DUTIES:

Employee must be able to performthe following dutieswith or without reasonable accommodation.

PERCENTAGE        JOB DESCRIPTION

Essential (E)/Marginal (M)

30% (E)                      Power PlatformSolution Development

  • Design, develop, and deploy Canvas Apps, Model Driven Apps, and Power Pages solutionssupporting DMHC programworkloads.
  • Build Dataverse tables,relationships, business rules,and logic supporting application workflows.
  • Develop Power Automateand business processflows for business process automation, approvals, data integration, and notifications.
  • Implement custom connectors and integrate solutions with Microsoft Graph API and REST APIs.
  • Ensure all applications align with DMHC's accessibility, security, and data governance requirements.

30% (E)                      SharePoint Online,Dynamics 365 & Integration Development

  • Build and maintainSharePoint Online list/library structures used as data sources for Power Platform applications.
  • Extend Dynamics 365 CE functionality with forms, views,model-driven components, and Dataverse integrations.
  • Integrate Power Platformsolutions with Teams,Exchange, SQL based data, and other Microsoft 365 services.
  • Integrate Power Platformsolutions with identityproviders (IdP), such as Microsoft Entra ID and Okta.

10% (E)                      Support & Maintenance

  • Monitor, troubleshoot and enhance existingPower Apps and SharePoint solutions.
  • Provide tier 2 support for Power Platformsolutions, SharePoint and M365 integrations.
  • Work with Microsoft technical support to resolve solution issues.
  • Configure system monitoring tools and preparereports of system status and operations upon request.


 

10% (E)                      Platform Architecture & Governance

  • Contribute to technical architecture decisions, solutionstandards and environment strategies.
  • Assist DMHC architects in establishing Power Platform Center of Excellence to ensure development practices align with architecture principles.
  • Configure application lifecyclecomponents and participate in solution packaging and deployment activities.

10% (E)                      Technical Documentation, Testing & QualityAssurance

  • Create technical specifications, solution design documents, user guides, and system diagrams.
  • Perform unit testing,support quality assuranceand UAT activities, and remediate defects or performance issues.
  • Maintain source controland release notesthrough EAD approved DevOps processes.

5% (E)                        Customer Engagement, Requirements Analysis & Collaboration

  • Assist business solution analysts in requirements-gathering sessions with business programsto capture workflowsand user needs.
  • Provide demos, training,and technical knowledge-sharing across EAD and other DMHC divisions.
  • Collaborate with projectmanagers, analysts, and developers to ensure cohesive solution delivery.

5% (M)                       Marginal Functions

  • Participate in EAD and OTI planning sessions,innovation initiatives, and cross-divisional collaboration efforts.
  • Support procurement or vendor technical evaluations related to EAD application platforms.
  • Perform other tasks as requiredin support of division goals.

SUPERVISION EXERCISED OVER OTHERS:

Does not supervise others.