INFORMATION TECHNOLOGY SPECIALIST I JC-522582

DEPARTMENT OBJECTIVE:

The mission of the Department of Managed Health Care (DMHC) is to ensure health plan members have access to equitable, high-quality, timely, and affordable health care within a stable health care delivery system. The DMHC accomplishes its mission by ensuring the health care systemworks for consumers. The Department protectsthe health care rights of

30.2 million Californians by regulating health care serviceplans, assisting consumersthrough a consumer Help Center, educating consumers on their rights and responsibilities and preserving the financial stability of the managed health care system.

PROGRAM OBJECTIVE:

The Office of Technology and Innovation (OTI) enables the DMHC to deliver essentialservices to the State of California through the use of information technology (IT). The systems OTI supports have become a valuable tool in the execution of DMHC’s business functions. OTI develops, maintains and supports multiple IT systems that include a vast variety of office automation tools, custom applications, public and internal web sites, low-code business intelligence tools, low-codeapplication development tools,data analytics and the underlying IT infrastructure.

GENERAL DESCRIPTION:

Under the general direction of the ISD Manager (IT Manager I), the Microsoft Cloud Platform Systems Administrator serves as the technical authority responsible for the configuration, governance, security, and lifecycle management of the Department of Managed Health Care’s SharePoint Online, Power Platform and Microsoft Dynamics365 environments. The incumbent provides advanced-level platform administration, tenant governance, monitoring, and integration support across Microsoft SharePoint Online, Microsoft Teams, Microsoft Power Apps, Power Automate, Power Pages, Dynamics 365 (D365), Dataverse, and Microsoft Graph API.

The incumbent ensures the reliability, stability, and security of low-code/no-code platforms

used by business programsand developers. This role is essential to OTI’s missionto deliver secure, scalable, modern digital services for California’s health plan regulatory operations.

TYPICAL DUTIES:

Employee must be able to performthe following dutieswith or without reasonable accommodation.

PERCENTAGE        JOB DESCRIPTION

Essential (E)/Marginal (M)

35% (E)                      SharePoint OnlineAdministration and Governance

Manages Sites and Content. Creates, archives and deletes sites as required or requested from users via DMHC’s WASP Ticketing system. Reports on storage limits monthly.

Monitors performance and health of SharePoint Online.Manages user reports of SharePoint latency and remediates as necessary.

Manages Backupand Recovery of SharePoint sites and files,using Rubrik and M365 backup and recovery options.

Manages Securityand Permissions of all DMHC SharePoint sites. Manages and reports on sharing settings across the DMHC.

Assists in planningthe migration of on-premise File shares to SharePoint online, and files between SharePoint and Microsoft Teams sites. Then performs migrations as scheduled.

Tracks overall SharePoint / Teams usageand costs. Reportson SharePoint / Teams usage against what DMHC has allocated.

Proactively attendsMicrosoft training to learn about configuration and support of the latest technology capabilities of SharePoint Online/ Microsoft Teams.

15% (E)                      Power PlatformAdministration and Governance

Administers and configures Power Platform environments, including Dev/Test/Prod instances and Dataverse capacity.

Manages Power Apps (Canvasand Model Driven),Power Pages, and Power Automate environment settings, connectors, and DLP policies.

Oversees security roles,permission models, and compliance mechanisms across all Power Platform components.

Manages tenant-level configuration including environment creation, backup/restore operations, and solution lifecycle management.

Proactively attendsMicrosoft training to learn about configuration and support of the latest technology capabilities of the Power Platform.

15% (E)                      Dynamics 365 and DataverseAdministration

Configures, maintains, and monitors D365 CE instances used by DMHC programs.

Oversees solutiondeployment, plugin management (as applicable), system jobs, and workflow performance.

Ensures efficient Dataverse schema management, table design, indexing, and integration readiness.

Proactively attendsMicrosoft training to learn about configuration and support of the latest technology capabilities of D365.

10% (E)                      Microsoft 365 and SharePoint Online Integration

Administers SharePoint Online components used for Power Apps/Power Automate integrations.

Ensures reliable connectivity and governance of Microsoft 365 services interacting with PowerPlatform solutions, such as Teams,Exchange, and other M365 services.

10% (E)                      Power PlatformMonitoring, Security and Compliance

Monitors Power Platform servicehealth, API consumption, logs, and performance insights.

Ensures compliance with DMHC and statewidesecurity standards, change management, and audit logging.

Coordinates with ISO securitypersonnel to enforcesecure authentication and authorization patterns.

10% (E)                      Power PlatformSupport, Documentation and Customer Engagement

Provides tier 2/3 supportfor Power Platformissues affecting business units.

Develops technicaldocumentation including environment guides, governance standards, and integration design specs.

Conducts training or knowledge sessionsfor developers, analysts,and business users.

5% (M)                       Marginal Functions

Participates in OTI/ISD planning,workload prioritization, and cross functional technical initiatives.

Performs other relatedduties as required.

SUPERVISION EXERCISED OVER OTHERS:

Does not supervise others.