Guest Services Representative

Guest Services Representative 

Position Summary 

The Guest Services Representative serves as the first point of contact for constituents, visitors, and members of the publicduring the 2027 legislative session. This position provides professional front-office support, manages incoming calls and visitors, and assists with the day-to-day administrative operations of a legislative office. There is a possibility that the position could be funded as a full-time position after the end of the 2027 legislative session.  

Essential Duties and Responsibilities 

• Greet and assist staff, constituents, visitors, and members of the public in a professional and courteous manner. 
• Answer, screen, and direct incoming telephone calls and respond to general inquiries. 
• Receive, sort, and distribute deliveries and other materials. 
• Maintain an organized and professional reception area. 
• Schedule and coordinate appointments, meetings, and visitors as directed. 
• Provide basic information regarding legislative office procedures, schedules, and committee meeting information. 
• Assist constituents with directing questions or requests to the appropriate legislative staff member. 
• Maintain visitor logs, and other administrative records. 
• Assist with copying, scanning, filing, data entry, and other general administrative duties. 
• Handle sensitive or confidential information with discretion. 
• Maintain a professional, nonpartisan, and service-oriented demeanor when interacting with the public. 
• Perform other duties and special projects as assigned. 

Required Qualifications 

• High school diploma or equivalent; additional education or administrative experience preferred. 
• Excellent verbal and written communication skills. 
• Strong customer service and interpersonal skills. 
• Professional appearance and demeanor. 
• Ability to handle multiple tasks and prioritize work in a fast-paced environment. 
• Proficiency with Microsoft Office and standard office equipment. 
• Strong organizational skills and attention to detail. 
• Ability to maintain confidentiality and exercise sound judgment. 
• Ability to work effectively with legislators, legislative staff, constituents, state employees, and the general public. 

Preferred Qualifications 

• Previous receptionist, administrative, governmental, legislative, or public-service experience. 
• Familiarity with the Georgia General Assembly or state government operations. 
• Experience working in a high-volume office or public-facing environment. 

Work Environment 

This position operates in a professional legislative environment and may require extended hours during legislative session, committee meetings, special events, or other periods of increased legislative activity.