Ticketing & Group Sales Internship

Ticketing & Group Sales Internship

Casper Spuds Baseball | Casper, Wyoming
Summer 2027 Internship | Ticket Sales · Group Sales · Customer Relations · Sports Business · Fan Experience

About the Casper Spuds

Thank you for your interest in joining the Casper Spuds Baseball organization!

The Casper Spuds are a minor league-style collegiate summer baseball organization based in Casper, Wyoming. We combine competitive collegiate baseball with the entertainment, promotions, community engagement, and fan experience of minor league baseball.

Our goal is to provide interns with meaningful, hands-on experience that prepares them to compete for future opportunities in collegiate and professional sports. Spuds interns aren't simply observing from the sidelines—they become an important part of our organization and help bring the Spuds experience to life throughout the season.

We are happy to work with students who wish to fulfill requirements for college internship credit when applicable. Previous experience working in sports is not required. We are looking for motivated, outgoing individuals who are ready to learn, contribute, and become part of the Spuds team.

Position Overview

The Casper Spuds are seeking outgoing, organized, and customer-focused Ticketing & Group Sales Interns to join our organization for the 2027 summer baseball season.

This internship provides hands-on experience in sports ticket sales, group sales, customer relations, sales operations, event coordination, marketing, and fan experience within a minor league-style collegiate summer baseball organization.

Ticketing is one of the most important revenue and relationship-building areas within a sports organization. Interns will gain experience promoting and selling individual tickets, season ticket packages, group outings, event deck rentals, flex ticket packages, and other ticketing opportunities while helping customers find the experience that best fits their needs.

The position extends beyond simply processing transactions at a ticket window. Interns will have opportunities to participate in the entire ticket sales and service process, from promoting ticket opportunities and communicating with prospective customers to coordinating group experiences, assisting existing ticket holders, tracking sales activity, and providing game-day customer service.

The ideal candidate enjoys interacting with people, communicates confidently, is comfortable initiating conversations, and wants to learn how ticket sales, customer relationships, and memorable fan experiences drive the business side of sports.

Key Responsibilities

Ticket Sales: Assist with the promotion and sale of Casper Spuds tickets, including individual game tickets, season ticket packages, group tickets, flex ticket packages, and other available ticket products.

Season Ticket Sales & Renewals: Assist with season ticket renewals while helping identify, communicate with, and promote packages to prospective new season ticket holders.

Group Sales: Promote and sell group outings to businesses, organizations, youth sports teams, schools, clubs, families, community groups, and other prospective customers.

Group Experience Coordination: Help coordinate group outings from the initial sale through game day, ensuring group leaders have appropriate information and that purchased experiences are prepared as expected.

Event Deck Rentals: Promote, coordinate, and support rentals of Spuds hospitality and event deck spaces for group outings and special events.

Flex Ticket Packages: Educate customers about available flex ticket options and help identify ticket packages that best meet their needs.

Customer Communication: Communicate professionally with current and prospective customers by phone, email, in person, and through other appropriate channels.

Ticket Office Operations: Assist with day-to-day ticket office and front-office responsibilities, including answering phones, greeting guests, taking messages, responding to questions, and directing inquiries to the appropriate staff member.

Game-Day Ticket Operations: Assist at the ticket and/or will-call windows before and during games, including ticket purchases, ticket pickup, customer questions, and troubleshooting basic ticketing concerns.

Customer Service: Provide friendly, efficient, and professional service while helping create a positive experience from a fan's first interaction with the Spuds through their arrival at the ballpark.

Season Ticket Holder Events: Assist with setup, check-in, guest engagement, and other operational needs associated with Season Ticket Holder events and experiences.

Host Family Events: Support Spuds Host Family events, including preparation, check-in, communication, and guest engagement.

Sales Follow-Up: Assist with appropriate follow-up communication with prospective customers, group leaders, season ticket holders, and other ticket buyers.

Sales Tracking: Help maintain accurate records of ticket sales, customer interactions, group bookings, follow-up needs, and other sales activity.

Customer Database Support: Assist with maintaining organized and accurate customer and prospect information for future communication, sales, and relationship-building efforts.

Sales Reporting: Assist Spuds leadership with basic sales reports and tracking information to help evaluate ticket sales, group activity, and promotional efforts.

Ticket Promotions: Collaborate with the marketing and community outreach teams to promote special ticket offers, group opportunities, theme nights, and other ticket-related campaigns.

Community Sales Opportunities: Assist with ticket promotion and sales efforts connected with community events, partnerships, and outreach opportunities.

Non-Game-Day Events: Support ticketing and guest service needs associated with festivals, concerts, community gatherings, and other events hosted at Mike Lansing Field when applicable.

Media Credentials: Assist with the organization and distribution of approved media credentials for press, media representatives, and visiting personnel.

Game-Day Operations: Collaborate with Spuds staff and fellow interns to support game-day activities, promotions, special events, and the overall fan experience.

Team Operations: Summer baseball is a team effort. Interns may assist with additional team and organizational responsibilities as needed to help provide a positive, safe, and memorable experience for Spuds fans.

What You'll Learn

This internship is designed to provide real-world experience for students interested in careers in sports business, ticket sales, group sales, marketing, customer relations, event management, or professional sports.

Throughout the summer, interns will have opportunities to develop skills in:

• Sports ticket sales
• Group sales and hospitality
• Season ticket sales and renewals
• Customer relationship management
• Sales communication and follow-up
• Prospecting and lead development
• Ticket package presentation
• Group outing coordination
• Event and hospitality sales
• Customer service and fan engagement
• Ticket office operations
• Game-day ticketing and will-call operations
• Sales tracking and reporting
• Customer database management
• Promotional campaign support
• Sports marketing
• Community outreach
• Event coordination
• Revenue-generating sports operations
• Professional communication and networking

Most importantly, interns will gain experience understanding how a sports organization moves from selling a ticket to building a relationship with a fan—and how strong customer experiences can contribute to repeat attendance, group retention, and long-term organizational growth.

Qualifications

The ideal candidate will have:

• Current enrollment in or recent completion of a college program in Sports Management, Business, Marketing, Sales, Hospitality Management, Communications, Event Management, or a related field.
• Strong verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Confidence interacting with customers in person, by phone, and through email.
• An outgoing and professional personality.
• Interest in learning sales techniques and becoming comfortable initiating sales conversations.
• Basic understanding of sales and marketing principles.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate customer and sales records.
• Ability to accurately handle cash, credit card, and point-of-sale transactions.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to problem-solve and respond professionally to customer questions or concerns.
• Ability to work independently while also collaborating effectively with Spuds staff and fellow interns.
• Willingness to take initiative, accept feedback, and develop professional sales skills.
• A positive, energetic, and professional attitude.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and game days.
• Interest in pursuing a career in sports business, sales, marketing, customer relations, hospitality, event management, or professional sports.

Previous experience in sales, customer service, ticketing, retail, hospitality, fundraising, or other customer-facing roles is preferred but not required.

Internship Duration & Benefits

Internship Dates: Mid-May through the second week of August 2027

Location: Casper, Wyoming

Position Type: In-person summer internship

Summer Stipend Offered

Housing Provided during the internship.

Game Day Meal Provided

Additional benefits include:

• Hands-on experience within a minor league-style collegiate summer baseball organization
• Real-world experience in sports ticket and group sales
• Opportunities to develop professional sales and customer relationship skills
• Experience promoting individual, season, flex, and group ticket products
• Experience coordinating group outings and hospitality experiences
• Exposure to ticket office and game-day ticket operations
• Experience with sales tracking and customer databases
• Exposure to sports marketing, promotions, community outreach, and sponsorship
• Experience with revenue-generating sports operations
• Opportunities to interact directly with fans, businesses, community organizations, season ticket holders, and group leaders
• Opportunities to collaborate with team leadership and other areas of the Spuds organization
• Professional networking opportunities within the sports industry
• Résumé-building experience and professional references based on performance
• College internship credit may be available in coordination with the student's college or university

Why Intern with the Casper Spuds?

Every full ballpark starts with someone giving a fan a reason to come through the gates.

As a Ticketing & Group Sales Intern, you'll learn how sports organizations turn interest into attendance—and how a ticket purchase can become a long-term relationship between a team and its fans.

You'll have opportunities to work with individual fans, season ticket holders, businesses, organizations, families, and community groups while learning how to identify what a customer is looking for and connect them with the right Spuds experience.

And your involvement doesn't stop when the sale is complete.

You'll also help coordinate group experiences, support ticket holders on game day, work the ticket and will-call windows, assist with special events, and see firsthand whether the experience you helped sell delivers for the customer.

That means you'll experience the process from first conversation → sale → game-day experience → customer relationship.

Whether your goal is to work in professional sports, sales, marketing, hospitality, event management, or business development, this internship provides an opportunity to develop skills that translate well beyond the ballpark.

Application Process

We are looking for interns who are ready to communicate, build relationships, learn how to sell, and help put fans in the stands.

Applicants should submit a résumé highlighting any relevant experience in sales, customer service, marketing, hospitality, events, fundraising, sports, or other customer-facing roles.

Previous sports or ticket sales experience is not required. We are especially interested in applicants who demonstrate strong communication skills, initiative, professionalism, reliability, and a willingness to step outside their comfort zone and develop their sales abilities.

We look forward to reviewing your application and introducing you to Spuds Baseball in Casper, Wyoming!

Build relationships. Create experiences. Put fans in the stands.

The Casper Spuds are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other status protected by applicable law.