Patient Care Coordinator (PCC)
Patient Care Coordinator
North Mecklenburg Animal Hospital
19126 Statesville Rd, Cornelius, NC 28031
North Mecklenburg Animal Hospital is seeking a full-time Patient Care Coordinator (PCC) to join our team in Cornelius, NC.
Located beside Lake Norman, our hospital is about a 20-minute drive from uptown Charlotte and within easy reach of the Blue Ridge Parkway and Carolina coast.
We’re looking for a friendly, positive, and dependable team member who enjoys helping people and providing excellent customer service. As a PCC, you’ll be one of the first points of contact for our clients and their pets, helping create a welcoming and organized experience from check-in through check-out.
Veterinary experience is a plus, but we’re also interested in candidates with strong customer service, communication, and administrative experience who are excited to learn.
What you’ll do
- Welcome clients and patients and provide friendly, professional customer service
- Check clients and patients in and out of the hospital
- Schedule appointments and assist clients with questions about services
- Answer and manage a multi-line phone system
- Communicate with clients by phone, email, and text
- Process payments and maintain accurate client and patient information
- Handle incoming and outgoing mail and other administrative tasks
- Monitor the client waiting area and help maintain a clean, welcoming environment
- Communicate client needs and concerns to the appropriate team members
- Escalate more complex questions or concerns to senior staff when needed
- Help maintain an organized workflow and positive client experience
- Remain calm, professional, and compassionate in stressful situations
- Work collaboratively with the veterinary team to support excellent patient and client care
What we’re looking for
- Excellent customer service and communication skills
- Friendly, positive, and professional demeanor
- Strong attention to detail and organizational skills
- Ability to multitask in a busy veterinary hospital environment
- Comfortable using computers and learning new software
- Ability to communicate effectively with clients and coworkers
- Dependable team player who enjoys working collaboratively
- Previous veterinary or animal hospital experience is a plus
- Previous customer service, receptionist, administrative, or healthcare experience is welcome
- Evening and weekend availability is required
Benefits for full-time employees
- Medical, dental, and vision insurance
- 401(k)
- Health Savings Account (HSA)
- Paid time off
- Employee discounts
Our team and culture
At North Mecklenburg Animal Hospital, we value a collaborative, connected team environment where people support one another and continue learning together.
Our team enjoys opportunities to connect, learn, and celebrate outside of the day-to-day work, including:
- Monthly staff meetings with catered food and time to connect, share updates, and discuss what’s happening within the hospital
- Regular in-house continuing education (CE) opportunities
- 2–3 team events each year held off-site
- Annual holiday celebration
- Team-organized activities and opportunities to connect outside of work, including a staff book club and group activities
- An open environment where team members are encouraged to share knowledge, ask questions, and support one another
We’re looking for someone who wants to be part of a close-knit, collaborative team of like-minded caregivers who take pride in supporting their clients, patients, and one another.
Learn more about North Mecklenburg Animal Hospital: www.nmah.com