Client Relations Specialist

As the Client Relations Specialist for Utilimaster (A Aebi-Schmidt Group Brand) based at our facility in Bristol, IN, you will enjoy supporting our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers. You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team.

You will play a critical role in identifying sales opportunities, responding to customer inquiries, and contributing to the overall success of the team by achieving sales goals. Additionally, you will have the opportunity to work independently and as part of a team, ensuring that all customer interactions are handled with efficiency and professionalism.

Job Responsibilities:

Provide tailored solutions to customers

Address customer inquiries and identify sales opportunities

Prepare and submit accurate quotes and sales orders

Ensure appropriate specifications and options based on the truck chassis

Monitor current sales orders from placement to completion

Partner with Production and maintain clear communication with customers

Engage with customers through inbound/outbound calls and email

Upsell products and services by understanding customer needs and offering recommendations

Stay updated on product and service offerings and competing solutions to provide knowledgeable support

Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process

Partner with Sales to close business and achieve individual and departmental sales goals

Continually look for ways to improve efficiency and daily operations

Qualifications:

High School Diploma or GED

Associate’s or Bachelor’s degree in business, marketing, or related field (Preferred)

1+ years of proven sales or customer service experience

Expertise in closing sales deals, preferred

Highly career-motivated

Detail-oriented and a reputation for having great follow up skills

Enthusiasm about closing new deals, meeting or exceeding goals, growing the business

A history of developing and growing relationships

Proficiency in Microsoft 365 and CRM tools such as Dynamics 365

Excellent verbal and written communication skills

Exceptional customer service and organizational skills