Track & Trace Associate

Track & Trace Associate

Indianapolis, Indiana, United States | Onsite | Full-Time | Job

Schedule Availability: Monday - Friday 4pm-12am.

The Track & Trace Associate communicates with customers and carriers promptly and accurately. They care and connect with both parties on a high level with empathy. They view the customers' problems as their own and seek to always deliver honest and helpful solutions. Their goal is to ensure successful pickup and delivery to fulfill customer needs.

Requirements:- Experience is preferred, but not required - Must be able to work in a fast-paced environment.

Primary Responsibilities:- Report to Operations Manager- Post available loads onto a load board and negotiate with drivers who can cover our freight- Work on a dedicated board assigned to you, individually, but alongside a team of afterhours associates who also have a board assignment.- Provide exceptional customer service to the team's customers and carriers.- Communicate daily with carriers, customers, and employees to ensure on-time pick-ups and deliveries- Enter load information; tracking/tracing shipments in the customers' software system- Coordinate with our Overseas Philippines team to ensure coverage.- Field general customer questions; issue resolution- Answer daily track and trace emails- Send updates to customers as directed in template provided by National Account Manager- Daily tracking and updating status of loads via: - Applicable TMS and applicable customer specific systems i.e. Navisphere, FourKites, BluJay, Transplace, Emerge, etc. Must be tech-literate & understand basic troubleshooting steps.- Outbound calls to carriers – must be updated in R2X TMS - Outbound calls to customers at requested times - Assist with any special assignments or projects assigned by Carrier Operations Manager

Great opportunity to get your foot in the door in the logistics / 3PL / freight brokerage industry.