Part-Time IT Support Intern (Tier 1 / Tier 2)

Ancoring International is seeking a motivated university student pursuing a Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field. This internship provides hands-on experience supporting real-world business clients in a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) environment. 

The intern will assist our technical team with Tier 1 and Tier 2 support activities, Microsoft 365 administration, cybersecurity operations, endpoint management, documentation, and client service delivery while gaining valuable experience in enterprise IT, compliance, and business technology consulting.  This role will also be engaged in direct customer engagements around security, AI, Business Intelligence and global cloud operational efforts once the candidate is able to manage everyday tasks. 

Position Type 

Part-Time Internship (10-20 hours per week) 

Flexible schedule around academic commitments 

Hybrid / Remote with occasional remote (Teams) client visits 

Paid Internship 

Responsibilities 

Respond to and resolve Tier 1 support requests. 

Assist with Tier 2 troubleshooting under senior engineer supervision. 

Support Microsoft 365 environments, including:  

Outlook 

Teams 

OneDrive 

SharePoint 

Entra ID (Azure AD) 

Perform workstation setup, remotely, using Ancoring tech stack. 

Assist with password resets, user account provisioning, and access requests. 

Document tickets, procedures, and technical solutions. 

Monitor alerts from monitoring and security platforms. 

Support endpoint management and patching activities. 

Assist with cybersecurity initiatives including:  

Multi-Factor Authentication (MFA) 

Endpoint Detection & Response (EDR) 

Security awareness training 

Email security platforms 

Participate in client projects, assessments, and technology implementations. 

Maintain a professional and customer-focused approach when interacting with client personnel. 

Desired Qualifications 

Fundamentals of cloud management in M365 environments. 

Currently enrolled in a 2-or 4-year university program. 

Pursuing a degree in:  

Information Technology 

Cybersecurity 

Computer Science 

MIS 

Related technical field 

Basic understanding of:  

Windows 11 

Microsoft 365 

Cloud Networking fundamentals 

Cybersecurity concepts 

Strong customer service and communication skills. 

Ability to learn quickly and work independently. 

Organized and detail oriented. 

Preferred Qualifications 

Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) 

Experience with:  

Active Directory or Entra ID 

SharePoint 

Teams Administration 

Endpoint Management 

Help Desk or campus IT support 

Interest in cybersecurity and compliance frameworks such as HIPAA, CMMC, or NIST. 

Learning Opportunities 

Interns will gain exposure to: 

Enterprise Microsoft 365 environments 

Managed IT Services operations 

Cybersecurity best practices 

Security Operations Center (SOC) tools 

SIEM and SOAR tools 

Compliance and governance programs 

Client relationship management 

Project implementation methodologies 

Business technology consulting 

Essential Skills 

Professional communication 

Problem solving 

Customer service mindset 

Technical curiosity 

Team collaboration 

Confidential handling of sensitive information 

An intense desire to find a resolution, not problems