Major Program Lead

Job Title: Major Program LeadCompany: SET EnvironmentalDepartment: Operations / Account ManagementLocation: Wheeling, ILPosition Type: Full-time, Monday-FridayPay: $28.00-$30.00 per hour

Position SummaryThe Major Program Lead serves as the vital operational and strategic link between key profile customers, internal departments, and the sales team. In this role, you will champion customer satisfaction by proactively managing relationships, streamlining field service and transportation logistics, and providing technical waste management expertise. If you are a self-starter with a strong scientific background and a passion for exceptional customer service, this is an opportunity to drive growth and operational excellence at SET Environmental.

Key ResponsibilitiesCustomer Relationship Management: Proactively maintain communication with key profile customers, ensuring inquiries, requests, and urgent needs are addressed with speed and precision.

Logistics & Operations Coordination: Seamlessly coordinate daily field service and transportation jobs while collaborating closely with operational groups to guarantee flawless execution.

Technical Waste Management: Provide accurate waste profiling, manifesting, and comprehensive waste management guidance.

Sales & Pricing Support: Partner closely with the sales department by supplying disposal site pricing, developing creative transportation and disposal options, assisting with minor quotes, and qualifying incoming leads for appropriate sales representatives.

Continuous Improvement & Growth: Identify and recommend potential new services to management by gathering customer intelligence and analyzing evolving account needs.Cross-Functional Collaboration: Act as a central hub of communication, working cooperatively across all SET departments to support company-wide goals and perform miscellaneous duties as business needs require.

Position RequirementsEducation: 4-year degree, preferably within a science-related discipline (e.g., Environmental Science, Chemistry, Biology).

Experience: 4+ years of professional experience working in a collaborative team environment, ideally within a dedicated customer service, account management, or environmental operations role.

Technical Skills: Proficient computer skills, including strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook).

Communication: Excellent verbal and written communication skills with the ability to build rapport and articulate complex technical options clearly.

Problem-Solving: Solid reasoning and analytical skills to resolve logistical challenges and navigate heavy, fast-paced workloads.

Personal Attributes: Proven self-starter, highly motivated, detail-oriented, and capable of setting and achieving aggressive goals while effectively multi-tasking.

SET Environmental is an equal employment opportunity employer which provides a drug-free workplace.

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