Customer Service & Sales / Operations Specialist
Customer Service & Sales / Operations Specialist
Bester Caviar | Downtown Miami / Brickell | Full-Time
Bester Caviar is looking for a highly organized, personable, and proactive Customer Service & Operations Manager to take ownership of our customer service, sales, order management, and shipping operations during our busy season.
This is a hands-on position working closely with the owner of a growing luxury caviar brand. We are looking for someone who is comfortable taking initiative, solving problems independently, and making sure every customer and order is handled from start to finish.
What You’ll Do
Customer Service & Sales
• Answer incoming calls, texts, and customer inquiries
• Take and process phone orders through Shopify
• Help customers select products and identify opportunities to upsell
• Follow up with customers and sales leads
• Build relationships with VIP and repeat customers
• Handle customer concerns and resolve issues professionally
Logistics & Shipping
• Monitor orders through Shopify and ShipStation
• Track UPS shipments and delivery status
• Proactively follow up on delayed or problematic shipments
• Communicate tracking and delivery information to customers
• Coordinate with fulfillment and warehouse partners
• Make sure special delivery requests are handled correctly
Operations
• Make sure orders and customer requests don’t fall through the cracks
• Assist with packing and preparing orders when needed
• Help monitor inventory and identify issues
• Maintain organized customer and order records
• Provide regular updates on sales, shipments, customer issues, and priorities
• Take ownership of day-to-day operational problems and find solutions
Working With the Owner
• Shadow the owner during training and learn the business firsthand
• Work closely with the owner on customer service, sales, and operations
• Become the primary point of contact for day-to-day customer and order issues
Who We’re Looking For
• Confident, polished, and professional on the phone
• Excellent English communication skills
• Naturally personable and comfortable selling
• Extremely organized and detail-oriented
• Proactive and able to work independently
• Strong follow-through and problem-solving skills
• Comfortable working with high-value and VIP customers
• Tech-savvy and able to learn Shopify, ShipStation, and business phone systems quickly
• Experience in luxury hospitality, fine dining, retail, sales, e-commerce, logistics, or customer service is a plus
Compensation & Schedule
$4,000/month base + performance-based sales commissions
The commission structure rewards new business generated, qualified upselling, and incremental sales, rather than standard inbound orders.
Full-time position with increased availability required during the Thanksgiving and holiday season, including some evenings and weekends.
Location: Downtown Miami / Brickell. This is an in-person position, and the ideal candidate should be comfortable working closely with the owner.
Why Join Bester?
This is an opportunity to become an important part of a growing luxury brand and take real ownership of the customer experience and daily operations. The right person will have significant responsibility and the opportunity to grow with the company.
To apply: Please send your resume and a brief description of your relevant experience and availability.