ERP Deployment Lead
- Lead customer onboarding and deployment during Go-Live and beyond, helping ensure a smooth implementation experience
- Partner with internal teams across Product, Engineering, and Customer Success to execute implementation plans and solve customer problems quickly
- Learn and analyze client accounting and finance workflows, then translate those needs into clear requirements and practical solutions
- Guide customers through Go-Live, training, change management, and adoption
- Support data migration, reconciliations, systems setup, and integration coordination
- Track milestones, drive follow-through, and keep internal and external stakeholders aligned throughout the Go-Live process
- Identify risks early, escalate issues quickly, and help keep customer launches on track
- Build trust with customers by being responsive, thoughtful, and solutions-oriented
- Maintain clear documentation and provide regular status updates to customers and internal stakeholders