Customer Service Specialist

BOXABL is seeking a Customer Service Specialist to be a reliable, empathetic front door for customers. The role responds to questions and issues professionally, keeps customer records organized, resolves or correctly escalates concerns, and coordinates with internal teams so customers stay informed through the modular-home purchase and delivery journey. The specialist also supports status communication and surfaces recurring product or process issues for improvement.

Qualifications: One to two years of customer service experience is preferred. Candidates should have excellent written and verbal communication skills; communicate professionally and empathetically; be highly organized, detail-oriented, and self-motivated; and be able to prioritize tasks in a fast-paced, high-growth environment. Comfort with email, phone, CRM, or helpdesk tools and experience with multichannel support or conflict de-escalation are valuable.