Housing Intake Specialist

Housing Intake Specialist 

This position is responsible for performing tasks related to providing housing assistance to the public. Responsibilities may include executing rental contracts and/or leases; managing waiting lists for housing programs; providing assistance to applicants, staff, and others; and reviewing eligibility for housing programs.

TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)

• Manages waiting lists for housing programs to ensure proper service delivery to eligible individuals.
• Collects and reviews credit checks, criminal background documents, and other confidential documents in accordance with program application processes.
• Provides assistance to applicants, staff, and others, including explaining program eligibility requirements to tenants; assisting individuals in resolving program application issues; providing guidance to staff in performing program tasks; providing information related to program rules and regulations.
• Reviews applicant eligibility for housing programs; recommends approval or denial of applications for housing services.
• Provides testimony at hearings regarding reasons for rejecting housing applications.
• Schedules and attends applicant processing meetings to obtain and verify applicant information; processes client application files and coordinates corrections with appropriate staff as needed.
• Prepares program rejection letters and rejection hearing files in accordance with policies and procedures.
• Performs other duties of a similar nature or level.

SKILLS (position requirements at entry):

Skill in:

1. Using computers and related software;
2. Preparing reports and letters;
3. Preparing testimony;
4. Managing waiting lists for housing programs;
5. Determining applicant eligibility for housing programs;

Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.

Independent Judgment/Decision Making/Problem Solving:

Performs tasks and duties under general supervision, using established procedures and some innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. Refers unusual problems to supervisor.