Guest Relations and Operations/ Sales Person

Job description

Job description

We are looking for a friendly, confident, and customer-focused Guest Relations & Sales Associate (GRO) to join our team!

The ideal candidate is someone who genuinely enjoys connecting with customers, creating a welcoming experience, and confidently recommending products. You should be comfortable engaging with guests, driving sales, and identifying opportunities to upsell.

Key Responsibilities

• Welcome and engage guests in a warm, friendly, and professional manner.
• Build genuine connections with customers and provide an excellent guest experience.
• Learn and confidently communicate product information, ingredients, and recommendations.
• Drive sales by actively engaging with guests and understanding their needs.
• Recommend additional products and effectively upsell when appropriate.
• Help customers select products based on their preferences and occasions.
• Maintain an organized, clean, and welcoming sales area.
• Assist with opening, closing, restocking, and other store duties as needed.
• Support pop-ups, events, and other sales activities when needed.

Qualifications

• Strong customer service and communication skills.
• Confident and comfortable approaching and talking to customers.
• Sales-oriented with the ability to upsell and make product recommendations naturally.
• Positive, outgoing, and personable.
• Reliable, responsible, and able to work independently.
• Previous experience in retail, hospitality, customer service, food service, or sales is preferred.
• Must be available to work a consistent part-time schedule.
• Must not be currently enrolled as a student.

The Ideal Candidate

You are someone who:

• Enjoys talking to people and creating meaningful customer connections.
• Is comfortable initiating conversations rather than waiting for customers to approach.
• Has a natural ability to recommend products and encourage additional purchases.
• Understands that great customer service and sales go hand in hand.
• Is dependable, energetic, and willing to learn.
• Takes pride in representing the brand and creating a memorable guest experience.

If you are outgoing, sales-driven, and passionate about providing exceptional customer experiences, we’d love to hear from you!