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Complaint Lab Receiving Clerk

Intellectt Inc
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Job Title: Complaint Lab Receiving Clerk
Location: Alameda, CA 94502
Duration: 12 Months
Schedule: 8:00 AM – 4:30 PM
Overtime: Overtime may be required, including daily/weekend overtime, based on department needs.

Job Summary

The Complaint Lab Receiving Clerk will support the receipt, documentation, organization, and processing of products returned due to customer complaints. This is a fast-paced role involving data entry, computer/database work, package handling, product staging, and accurate documentation.

Key Responsibilities

  • Receive and process products returned due to customer complaints. 
  • Open, organize, and stage packages of returned products. 
  • Accurately enter returned product information into the database. 
  • Log and document all received products in a timely manner. 
  • Separate returned products based on the appropriate area for investigation. 
  • Maintain proper storage of retained returned products. 
  • Ensure all products are accurately and consistently logged. 
  • Forward returned products to the appropriate investigation team. 
  • Maintain compliance with established quality procedures and departmental requirements. 
  • Support the effectiveness of the quality system. 
  • Perform additional duties as assigned by management to support lab goals. 
  • Work overtime, including weekends when required, to meet department objectives.  

Required Qualifications

  • High School Diploma preferred. 
  • Familiarity with PCs and computer applications. 
  • Strong data entry and documentation skills. 
  • Good organizational and attention-to-detail skills. 
  • Ability to handle and organize returned products/packages. 
  • Ability to work in a fast-paced environment. 
  • Ability to accurately follow procedures and maintain records. 

Preferred Qualifications

  • Knowledge of regulations and standards related to IVDs (In Vitro Diagnostics) and Biologics. 
  • Previous experience in a laboratory, quality, medical device, pharmaceutical, or regulated manufacturing environment. 
  • Experience with complaint handling, product returns, or quality documentation is a plus.