Customer Success Intern Spring 27'

About dumb.co

the average person will spend 9 years of their life staring at a smartphone screen. our goal is to give people that time back.

dumb.co is building a dumbphone which acts as a companion device to your smartphone, and carries only the essentials -- everything u need to go out. Our approach is IRL connection versus online connection. Our products are designed to support intentional tech use and healthier digital habits; we're uniquely dedicated to our users and their journey to reconnecting with themselves. Team members collaborate closely to shape products and experiences that support healthier tech habits.

Role Overview

This role supports users by responding to inquiries, resolving tech issues, and ensuring a smooth dumbphone experience. Day-to-day tasks include handling customer support tickets, documenting common questions, and sharing customer feedback with product, tech, and our operations teams. Interns will help maintain customer satisfaction by guiding users through setup, troubleshooting, and best practices, while also contributing to support resources. Collaboration with cross-functional colleagues is a key component to improving service processes and enhancing the overall customer journey.

Location & Logistics

The Customer Success Intern is a full-time, on-site role based in Washington, DC. starting asap on a rolling basis, reporting to the Customer Success Manager.

Qualifications We're Looking For

• Ability to support Customer Satisfaction and deliver high-quality Customer Service.
• Experience or interest in Customer Support and maintaining positive customer relationships.
• Strong Communication abilities, both written and verbal, for clear and empathetic interactions.
• Solid Analytical Skills to identify patterns in customer feedback and suggest improvements.
• Strong organizational skills and attention to detail in managing multiple customer requests.
• Comfort working in a fast-paced, on-site environment and collaborating with diverse teams.
• Ability to learn new products and systems quickly; prior experience with consumer tech or tools is a plus.

What makes you a great fit

you are genuinely interested in intentional technology use, and you are curious about what it would mean to live with less of your phone. bonus if you have already spent time on a flip phone or dumbphone.

you are open-minded and excited about seeing and feeling your impact in the world. you are highly interested in the dumbphone life and/or already on a flip phone. you are organized, creative, and constantly thinking of a better way to do things. you pay very close attention to detail and ensure the product design and customer experience is consistent.