Summer Analyst, Customer Experience (Related Ross)
Summer Analyst, Customer Experience
2027 Internship Program – Related Ross
Company Overview:
Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region.
Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related is one of the most prominent privately-owned real estate firms in the United States. Related owns and manages a premier portfolio of assets valued at over $100 billion, across major cities in the United States, including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side.
Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit. In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business.
Program Overview:
Our formal 9 to 10-week internship programs provide students with the opportunity to work on critical projects integral to our team's success. Interns work alongside some of the best minds in Real Estate, in an innovative, fast-paced environment and are expected to approach tasks and projects with dedication and initiative.
Our internship program connects students with industry leaders and provides foundational real estate knowledge through a speaker series and networking events. We focus on accelerating growth with hands-on professional development and training. Recognizing that real estate thrives on relationships, we create an engaging experience with volunteering, portfolio tours, and intern led activities, all designed to build collaboration and a connected cohort.
Responsibilities:
The Summer Customer Experience Analyst will be responsible for assisting the CX team to evaluate the current experience our visitors receive across our retail and office spaces and identify enhancements as well as opportunities for growth. Comparing current practices against other top hospitality operators and researching ways AI and advanced technologies can better streamline processes will also be asked of this position.
CX supports Retail, Office, and Residential departments, as well as the Related Life Program, Marketing activations and programming, and a number of other functions. This position will be expected to support events and other projects as needed, with a customer-centric mindset.
CX Market Research Capstone Project
The intern will be asked to present a detailed comparison of other designated retail shopping centers within Florida, noting their strengths and weaknesses as compared to our own multi-use spaces, and recommendations for any implementations. The analysis will include:
- Gift card program
- Amenities offered on-site, as well as which are free and which are paid
- Concierge, if offered (comparable to our brand ambassadors)
- Uniforms for onsite concierge, janitorial, valet, and security
- Valet and parking options and processes
- Anything else that was notable or memorable from the visit
- This information will be used to evaluate CityPlace, Village Landing, BRiC, and as applicable, the Office Collection.
Additional daily duties may include:
- Survey analysis of retail visitor and office tenant feedback
- Support of CityPlace and Office events
- CX preparation for Village Landing
Qualifications:
- Current undergraduate junior with a target graduation date between December 2027- May 2028
- Actively pursuing a bachelor’s degree in Marketing, Public Relations, Communications, or any other relevant field
- A strong passion for hospitality
- Exhibits a strong understanding of technical skills and job specific knowledge
- Demonstrates clear and concise communication skills, both verbally and in writing
- Self-Starter with a proactive approach to tackling tasks and challenges
- Ability to navigate ambiguity and adapt to new challenged in a dynamic environment
- Resume must include expected graduation month/year and GPA
Related Ross is not offering visa sponsorship for this position.
Please note that we review each application thoroughly. Unfortunately, due to a high volume of applicants, we cannot respond to everyone. If your qualifications match our needs, we will contact you directly about the summer internship program.
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