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IT Field Engineer

V2Soft
Email

Title: IT Field Engineer

Location: DTW Airport, MI (On-site)

Employment type: Long term 12+ months contract

 

Job description:

  • Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. 
  • Provides service and customer support during field visits or dispatches. 
  • Diagnoses errors or technical problems and determines proper solutions. 
  • Produces timely and detailed service reports. 
  • Documents processes. 
  • Collects and analyzes performance data to provide technical assistance. 
  • Ties workflow to schedule.
  • Accurately documents solutions related to complex issues.
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Builds positive relationships with customers.
  • Ability to use a ladder.