Senior Business Operations (Stations) Intern

The Stations, Facilities, & Structures division oversees the inspections, operations, and maintenance of all MBTA facilities, from stations to office buildings. As a graduate intern, you will support the Stations, Facilities, & Structures division in maintaining continuous improvement, focusing on user-centered, efficient, and collaborative solutions.

Example projects may include:

• Turnover Processes: Modernize procedures related to when new properties are turned over from partner departments, such as Real Estate or Capital Delivery, to Stations, Facilities, & Structures to ensure smooth transitions and that the appropriate maintenance protocols are enacted.
• Office Space Reservation System: Streamline access protocols and procedures to enable employees to reserve space, improving user experience, clarifying access controls, and increasing space utilization.
• Field Audit Processes: Develop a field audit strategy to verify the compliance and performance of third-party service providers. 

As a graduate intern, you will receive mentorship from department leadership. Working in the Stations, Facilities, & Structures division will enable you to collaborate with teams and individuals tasked with redefining how the MBTA maintains its facilities to provide superior experience for both customers and employees. We are seeking a problem solver who enjoys diving deep into challenges and wants to drive innovation within the MBTA.

We are looking to hire one (1) intern, who will work onsite (40 hours per week) for at least three (3) months.

Principal Duties and Responsibilities 

• Design and lead continuous improvement projects, enabling the department to reach its strategic goals.
• Develop robust working relationships with a diverse set of internal and external stakeholders.
• Work with key stakeholders and cross-functional teams to understand implications and interpretations of underlying data and to identify opportunities for improvement.
• Support the department through process development, data analytics, and strategic planning.
• Collect qualitative and quantitative information through data sets, observations, interviews, and other methods.
• Map key business processes and identify areas of improvement, simplification, and cost reduction.
• Provide data analysis using tools, such as Excel or Tableau, to support decision-making.
• Develop executive and project presentations, design artifacts like process maps or user personas, and develop materials such as project plans, standard operating procedures, or other project reports.
• Work with key stakeholders and cross-functional teams to implement new processes.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
• Additional responsibilities may include focusing on one or more departments or locations. See applicable addendums or hiring manager for department or location specific functions. 
• Provide internal and external customers with courteous and professional experience.
• Perform all other duties and projects that may be assigned.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Education 

• Enrolled, for entire duration of employment, in the graduate / Master’s degree program of an accredited college / university.

Minimum Experience and Required Skills

• Completed some coursework, on-the-job experience, or other experiences demonstrating an interest in public transportation.
• At least one year of professional experience in planning, operations, policy, engineering, or project management.
• At least one year of professional experience working with tools or data that support planning, such as GIS, database management, visualization software, graphic design, etc.
• Desire to help improve public transportation, because you believe in making people’s lives better.
• Ability to pass writing and/or spreadsheet assessment, demonstrating skills related to the position.
• Above average ability to communicate effectively in English, both in written and oral forms.
• Highly organized, motivated, and have great attention-to-detail.
• Strong interest in public service, transit, or transportation and how it operates.
• Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independently.
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.