Mentoring Specialist

OUR MISSION
The mission of Big Brothers Big Sisters is to create and support one-to-one mentoring 
relationships that ignite the power and promise of youth.
JOB SUMMARY
The Mentoring Specialist is responsible for delivering high-quality mentoring services by 
enrolling, matching, and supporting youth (Littles), volunteer mentors (Bigs), and families in 
accordance with established policies, procedures, and national standards. This role supports 
the mission of Big Brothers Big Sisters by ensuring child safety, promoting positive youth 
development, and fostering strong, sustainable mentoring relationships. The position operates 
under the direction of the Director of Programs and carries responsibility for direct service 
delivery, case management, and relationship support within assigned caseloads.
ESSENTIAL FUNCTIONS
• Conduct volunteer enrollments, including orientations, pre-match training, interviews, 
background documentation, and completion of required enrollment processes.
• Conduct youth enrollments, including orientations, interviews, child safety education, and 
assessment of youth and family needs; refer families to additional resources as 
appropriate.
• Review enrollment information, complete comprehensive assessments, and make match 
recommendations in alignment with agency policies and program models.
• Facilitate match introductions between volunteers and youth, including parent/guardian 
participation when applicable.
• Maintain an assigned caseload of matched Bigs and Littles and provide ongoing match 
support through regular communication, coaching, and monitoring to ensure child safety, 
relationship quality, and positive youth outcomes.
• Identify, address, and resolve match challenges through structured support 
conversations and in-person or virtual meetings.
• Assess and respond to training, coaching, and support needs of youth, volunteers, and 
caregivers to promote successful mentoring relationships.
• Facilitate group mentoring sessions using established curricula and schedules in 
partnership with schools and community sites, when applicable.
• Maintain accurate, timely, and detailed case records and documentation in the agency’s 
database in accordance with Big Brothers Big Sisters Standards and internal policies.
• Utilize technology and data systems to track progress, outcomes, and compliance, 
ensuring thorough documentation and quality service delivery.
• Collaborate with program staff to ensure continuity and smooth transitions across 
enrollment, matching, and support functions.
• Establish and work toward individual and programmatic goals related to match growth, 
retention, and quality.
• Participate in agency events and activities that support volunteer recruitment, youth 
enrollment, and fundraising efforts.
• Be available to work occasional evenings and weekends to support program activities 
and to best meet the needs of clients and volunteers.
• Perform other related duties as assigned.
JOB QUALIFICATIONS
Education & Experience
• High school diploma or GED required, plus one of the following:
o Bachelor’s degree (or within six months of completion) from an accredited 
college or university in social work, child and family studies, human services, or a 
related field; or
o Associate degree or two years of higher education in a related field with two 
years of relevant work experience; or
o Four years of relevant work experience in social work, counseling, social 
services, or child and youth development.
Knowledge, Skills & Abilities
• Understanding of child development, family dynamics, and positive youth development 
principles.
• Ability to assess and apply relational support skills, including guiding, supporting, 
advising, and problem-solving.
• Ability to work independently within established guidelines while collaborating effectively 
with a team.
• Strong organizational, time management, and documentation skills.
• Ability to manage a caseload in a fast-paced environment while maintaining attention to 
detail.
• Exceptional written and verbal communication skills and commitment to outstanding 
customer service.
• Ability to engage in challenging and sensitive conversations with professionalism and 
empathy.
• Demonstrated ability to build relationships with youth, families, and volunteers from 
diverse backgrounds.
• Understanding of confidentiality requirements and ability to handle sensitive information 
appropriately.
• Working knowledge of customer relationship management systems; Salesforce 
experience preferred.
• Passion for the mission of Big Brothers Big Sisters and ability to articulate the impact of 
mentoring.
Other Requirements
• Ability to work flexible hours, including evenings and weekends as needed.
• Reliable transportation, valid driver’s license, and automobile insurance required.
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
This position operates in a professional office environment with regular local travel to schools, 
community locations, and meetings. The role requires the ability to work flexible hours, including 
occasional evenings and weekends, to meet program and organizational needs. The employee 
must occasionally lift and/or move up to 35 pounds.
EQUAL EMPLOYMENT OPPORTUNITY
Big Brothers Big Sisters of Acadiana is an equal opportunity employer and is committed to 
providing a workplace free from discrimination. Employment decisions are made without regard 
to race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, 
age, disability, veteran or military status, national origin, or any other legally protected status in 
accordance with applicable local, state, and federal laws.
AMERICANS WITH DISABILITIES ACT (ADA)
Big Brothers Big Sisters of Acadiana will provide reasonable accommodations to qualified 
individuals with disabilities to enable them to perform the essential functions of the job, unless 
doing so would impose an undue hardship on the organization. Employees may contact Human 
Resources with questions or accommodation requests.
DISCLOSURES
The statements herein are intended to describe the general nature and level of work being 
performed by employees assigned to this position. They are not intended to be an exhaustive 
list of all responsibilities, duties, or skills required. Big Brothers Big Sisters of Acadiana reserves 
the right to modify job duties or requirements at any time.