Customer Experience Specialist

Hiring Customer Experience Specialist

■ About Us

Green Doors is a trusted talent acquisition partner dedicated to connecting exceptional professionals with industry-leading organizations. On behalf of our client, a rapidly growing bakery cafe & dining franchise, we are seeking a dedicated Customer Experience Specialist to deliver outstanding guest support and elevate customer satisfaction.

■ Role & Responsibilities

Customer Inquiry & Case Management: Monitor customer service channels (email, web submissions, surveys) and respond to inquiries, complaints, and compliments within established response-time standards.

Issue Investigation & Cross-Functional Coordination: Gather necessary documentation (receipts, photos, visit details) and collaborate with Operations, QC, Marketing, Supply Chain, and store leadership to resolve customer concerns.

Risk Escalation: Swiftly escalate high-priority risks—including food safety, allergens, product quality, employee conduct, legal/security matters, and reputational concerns—to appropriate leadership.

Tracking & Analytics: Categorize customer feedback, track open/closed cases, and compile weekly/monthly summaries on complaint volume, response times, resolution status, and NPS/satisfaction metrics.

Communication & Admin Support: Maintain and update response templates, FAQs, and SOPs. Draft routine customer notices and ensure all communications align with the brand voice.

■ Qualifications

-Education: Bachelor’s degree in Communications, Business, Hospitality, Marketing, or a related field preferred (or equivalent combination of education and experience).

-Experience: 3+ years of professional experience in customer service, guest relations, complaint resolution, or customer communications.

-Key Skills: Exceptional written and verbal communication skills; strong organizational ability to handle multiple cases simultaneously with high attention to detail.

-Technical Skills: Proficiency with CRM/ticketing platforms, feedback software, and MS Office Suite (Word, Excel, PowerPoint, Outlook).

-Prior experience in the restaurant, bakery, retail, hospitality, or franchise industry.


-Position Details

-Employment Type: Full-Time (Exempt)

-Location: Buena Park, CA (Greater Los Angeles Area)

-Reporting To: Director of Communications

-Salary Range: $55,000 - $92,000 / year (Commensurate with experience)

-Benefits: Competitive salary & benefits package, growth opportunities within an expanding franchise structure.

■ How to Apply
Please submit your English Resume to:

Email: hr@greendoors-us.com

Subject Line Format: [Application] Customer Experience Specialist_First Last Name