IT Support Technician

On-Campus ACA Variable 

US Work Authorization is REQUIRED 

Required Skills/Experience: 

Required: 

• Thorough knowledge of Windows OS
• Familiarity with Mac OS
• Familiarity with computer networking principles
• Experience with Command-Line
• Software & Hardware troubleshooting skills
• Ability to learn processes and applications quickly
• Experience with costumer support and communication

Preferred 

• Knowledge of Microsoft Intune management and policies
• Knowledge of Windows Server & AD
• Experience troubleshooting computer networks
• Experience with building computers
• Ability to document and communicate processes and solutions
• Familiarity with Linux

What You’ll Do: 

• Perform routine maintenance on 300+ computers in the Engineering Computer Lab and Engineering Design Lab.
• Maintaining the security of the lab
• Troubleshoot hardware and software issues as they occur
• Write basic programs to assist in lab projects
• Support the factually and staff of the College of Engineering and their departments

Expectations: 

• Maintain a professional environment while working in either lab and with your coworkers
• Maintain good communication with both labs during your shifts
• Work respectfully with the other IT group members on problem solving and projects
• Be flexible in your work environment (willing to travel between labs on campus during your shifts)