Customer Service Representative
Under general sales supervision, this position supports assigned Corporate Accounts by providing timely, accurate quotes and order processing while delivering excellent customer service. Serves as a key customer contact for pricing, orders, and deliveries and coordinates closely with internal teams to ensure customer needs are met. Responsible for protecting and growing harvest business through proactive quote follow-up, closing opportunities, and supporting the introduction of new products.
Essential Duties/Responsibilities:
Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to
assigned customers.
Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to
ensure protection and growth of harvest business.
Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned
customers to support proliferation of new products.
Performs detailed contract review to ensure GT compliance with customer requirements.
Accurate & timely entry of customer orders in SAP in accordance with established GT processes.
Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records,
customer material information record, and customer hierarchy.
Foster strong internal cross functional relationships through honest open communication to ensure on time order
fulfillment.
Process customer returns: RGA paperwork and manage open RGA.
Resolve customers’ credit and invoice issues in conjunction with Finance department.
Required Minimum Qualifications
Education/Certifications: Bachelor’s degree or related experience
Skills and Experience:
Previous sales/customer service related experience preferred
Ability to work under tight deadlines, both independently and as a team member.
Strong problem solving skills
Strong communication skills – listening, verbal and written.
Strong attention to detail and time management skills.
Highly proficient user of Enterprise Resource Planning (ERP) software desired
Knowledge of customer relationship management (CRM) software preferred