Senior Maintenance Coordinator – Property Management

About Brooklyn Property Managers

Brooklyn Property Managers (BPM) is a leading property management company serving owners, tenants, homeowners, co-op shareholders, and communities throughout New York City, with a focus on Brooklyn. We manage approximately 100 residential and mixed-use properties serving approximately 1,000 tenants, homeowners, co-op shareholders, and commercial tenants.

We are committed to providing responsive service, reliable building operations, timely maintenance, and clear communication. We are a collaborative, fast-paced team that values professionalism, accountability, and taking ownership. As a family office with a history in the community spanning more than 40 years, we offer an opportunity to contribute meaningfully to the properties and communities we serve.

Position Overview

We are seeking an experienced Senior Maintenance Coordinator to coordinate day-to-day maintenance activities across our property portfolio. This role will coordinate work orders from initial request through completion and closeout, working closely with the Assistant Property Manager, Property Managers, tenants, homeowners, co-op shareholders, owners, condo/co-op boards, technicians, vendors, and contractors.

The Senior Maintenance Coordinator will help coordinate and prioritize the work of our growing in-house maintenance team, currently consisting of two technicians, while providing day-to-day guidance and developing the leadership skills needed to grow into a supervisory role as the team expands.

The ideal candidate is an experienced maintenance coordinator or building operations professional who is organized, hands-on, solutions-oriented, and comfortable managing multiple priorities while maintaining strong communication with both residents and clients.

Responsibilities

Maintenance Operations & Work Order Management

• Receive, assess, prioritize, and assign maintenance work orders based on urgency, building needs, and available resources.
• Coordinate technicians, residents, property managers, and vendors to ensure work is scheduled and completed efficiently.
• Monitor open work orders through completion, including follow-up, quality control, documentation, and closeout.
• Review technician and vendor updates, including labor, materials, photos, and notes, and ensure work is properly documented.
• Identify recurring or unresolved issues and escalate as appropriate.

Team Coordination & Leadership

• Help coordinate the day-to-day work of the in-house maintenance team and establish priorities and schedules.
• Provide guidance and support to technicians and help ensure work is completed efficiently and to a consistent standard.
• Help develop maintenance procedures, accountability, and best practices as the team grows.
• Serve as a resource to technicians while developing the leadership skills needed to take on greater supervisory responsibility.

Tenant, Client & Board Communication

• Communicate directly with tenants, homeowners, co-op shareholders, and commercial tenants regarding maintenance requests and scheduling.
• Work with property managers, building owners, and condo/co-op boards regarding maintenance needs, proposed work, estimates, and approvals.
• Attend evening condo/co-op board calls or meetings to discuss and update on maintenance matters, projects, and building issues.
• Provide clear updates and help resolve maintenance concerns professionally and efficiently.

Project & Vendor Coordination

• Coordinate larger maintenance projects and complex issues, including investigations involving multiple apartments or common areas.
• Coordinate access, scheduling, sequencing, and communication among technicians, vendors, contractors, engineers, property managers, and occupants.
• Obtain and review estimates, scopes of work, and proposals and track project progress and costs.
• Coordinate outside vendors and contractors and ensure completed work meets expectations.

Invoicing, Preventive Maintenance & Administration

• Review maintenance-related invoices, labor, materials, and costs for accuracy and completeness.
• Coordinate client billing and vendor payments with the property management and accounting teams.
• Maintain accurate maintenance records, proposals, estimates, photos, and other documentation.
• Assist with preventive maintenance scheduling and building operations.
• Support emergency maintenance situations and other operational needs as required.

Qualifications

• 3–5 years of experience in residential property maintenance, building operations, facilities, construction, or a related field.
• Demonstrated experience coordinating maintenance work, technicians, vendors, or contractors.
• Prior leadership or supervisory experience is preferred but not required.
• Strong understanding of common residential building maintenance and repair issues.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple work orders, projects, and competing priorities.
• Comfortable communicating with residents, property managers, owners, and condo/co-op boards.
• Experience reviewing estimates, invoices, scopes of work, and maintenance-related costs.
• Experience with property management and work-order software; familiarity with AppFolio and FieldPulse is a plus.
• Occasional travel to properties in Brooklyn and elsewhere in NYC as needed.

What We’re Looking For

We are looking for someone who is ready to take the next step in their career: an experienced maintenance coordinator who can take ownership of day-to-day maintenance coordination, lead by example, and grow into a supervisory role as our maintenance team expands.

The successful candidate will be dependable, proactive, organized, and comfortable taking ownership of problems from start to finish. They should enjoy working with both people and building operations and be motivated to help develop a more efficient, responsive, and accountable maintenance function.