Landlord Engagement Program Manager

PRIMARY PURPOSE: The PIC Landlord Engagement Program Manager (LEP Manager) is
responsible for the day-to-day operations of the Landlord Engagement Program (LEP), which is
a project designed to create a much needed linkage between landlords and property managers
with vacant units, and households currently experiencing or at-risk of becoming homeless,
creating a housing supply where demand generally far exceeds supply. LEP will serve persons
on Oahu who are experiencing Homelessness (through housing placement), or at risk of
becoming homeless (through eviction prevention) by providing housing-finding support to clients
and other service providers and incentivizing landlord participation. In addition, the LEP
Manager will be responsible for the following duties:
Personnel Management:
1. Manage and approve time sheets for all LEP personnel
2. Ensures a safe work environment
3. Dealing with performance problems and terminations with support from the Executive
Director
4. Conducting timely performance evaluations
5. Monitoring performance and initiating action to strengthen results
6. Complete all new hire paperwork
7. Time oversight
8. Staff Reviews
9. On call management/participation
Recruitment/Training:
10. Maintain staff by recruiting, selecting, orienting, and training employees.
11. Create and maintain an onboarding curriculum for all LEP Specialists
12. Ongoing and appropriate Training of all LEP Specialists
13. Oversee work of all LEP Specialists
14. Develops personal growth opportunities
15. Training new employees
16. Supporting problem resolution and decision-making
17. Planning and goal-setting for future periods
Program Management:
18. Landlord Recruitment.
19. Knowledge of Contract and Objectives of Landlord Engagement Program;
20. Work collaboratively with Coordinated Entry System (CES) and the Homeless
Management Information System (HMIS) to create and maintain a referral process to
LEP;
21. Provide assistance with housing searches through the creation of a rental housing pool;
22. Maintain a comprehensive working knowledge of LEP’s pool of landlords and their
available inventory for ease of recommendation for LEP participants.
23. Maintain a system for landlords who are seeking eligible tenants for available housing
and seeking assistance through a 24-hour call center;
24. Report to Executive Director on a regular basis to give updates on progress of the LEP;
25. Educate the community and provider sector on the activities and resources of LEP; to
provide formal trainings, e.g. Lunch & Learn; and to provide day-to-day support, e.g.
replying to provider email inquiries and phone calls
26. Provide updates to different stakeholders
27. Accomplishes department objectives by managing staff; planning and evaluating
department activities.
28. Ensure that all proper LEP paperwork is completed correctly and on time.
29. Managing new referrals received via the lep@partnersincare.org email inbox, including
vetting client eligibility and communicating with providers to obtain documentation, e.g.
CHVL.
30. Managing weekly case conferencing using data from HMIS to create the weekly case
conferencing spreadsheet.
31. Assigning newly referred clients during weekly case conferencing
Budget and Report:
32. Monitoring and controlling expenses and budgets
33. Management of Damage Mitigation Fund, comprising funds that can be accessed in
instances where excessive damage is done to a rental unit by a client household
34. Manage Flexible Fund, which comprises funds to help cover the cost of movers, rent
costs needed to hold a unit until housing, subsidy applications or unit inspection are
performed, or to provide eviction prevention assistance to cover rent in the event that a
client household is not able to pay
35. Complete monthly reports and evaluations of the program
36. Support the submissions of all reports to the appropriate entities
General Duties
37. Work collaboratively with PIC Management Team and PIC Staff to keep all staff aware of
LEP activities
38. Attend PIC Management Team Meetings
39. Attend PIC Staff Meetings.