Personal Injury Case Manager

Personal Injury Case Manager

Position Summary

InstaLaw Group is seeking a proactive, tech-savvy Personal Injury Case Manager to join our San Francisco office. You will lead client cases from initial intake through final settlement resolution across California and Washington state jurisdictions. This role requires sharp organizational skills, strong practical problem-solving, and a client-first mindset.

Key Responsibilities

Conduct detailed client intake and set up comprehensive digital and physical case files.

Open and manage first- and third-party insurance claims (including Auto liability, UM/UIM, PIP/MedPay, and General Liability).

Guide clients through treatment plans and handle initial demands preparation.

Maintain regular client communication to ensure excellent client retention and satisfaction.

Audit case records continuously to identify missing documentation and keep cases moving on timeline.

Negotiate medical liens (health insurance, Medi-Cal/Medicaid, Medicare, and medical providers) to maximize client recovery.

Qualifications

2+ years of personal injury case management experience (CA or WA experience preferred).

Demonstrated experience handling insurance adjusters and resolving coverage/lien issues.

Pragmatic, common-sense problem-solving skills with a high degree of adaptability.

Excellent verbal and written communication skills.

In-office availability in San Francisco, CA.

Personal Injury Legal Assistant

Position Summary

InstaLaw Group is hiring an organized, detail-oriented Legal Assistant for our San Francisco office. You will support our lean litigation and settlement team by managing daily Administrative workflows, medical records tracking, and client correspondence for California and Washington personal injury matters.

Key Responsibilities

Assist with client intake, onboarding, and structured file setup.

Prepare, track, and follow up on requests for medical records and billing statements from providers in CA and WA.

Report claims to insurance carriers and confirm policy limits and coverage.

Maintain organized case files, indexing documents and keeping practice management software updated.

Communicate routine status updates to clients and gather ongoing medical treatment updates.

Assist Case Managers with preparing lien reduction requests and compiling final settlement distribution packages.

Qualifications

1+ years of legal assistant experience, preferably in Personal Injury or Litigation.

High organizational skills with strict attention to detail and file cleanliness.

Ability to prioritize tasks using a common-sense approach in a fast-paced environment.

Strong digital literacy and comfortable learning modern practice management software.

In-office availability in San Francisco, CA.