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Care Support Specialist

Eisenhower Center
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We are growing and looking for Care Support Specialist's!

  • Do you have a caregiving background?
  • Do you have experience providing exceptional care and redirecting behaviors?
  • Do you have knowledge of CMH/TBI residents?

If so, we invite you to consider a career at Eisenhower Center. Below are more details before you decide to apply:

  • Location: Ann Arbor, MI
  • Position: Care Support Specialist 
  • Hourly: $18.40
  • Benefits start after 30 days: Health, Dental, Vision and many more

*All offers of employment are contingent upon background screens*

Care Support Specialist Essential Duties:

  • Provide opportunities through the day to help residents meet their goals.
  • Adhere to the person-centered plans, and behavior plans as written for each resident.
  • Provide quality of care and safe and healthy setting free from harm while upholding the rights of all residents. Create a space of trust and relationship with all residents.
  • Transport residents and attend appointments, advocate, and obtain necessary documentation, when needed.
  • Must remain awake and immediately accessible in all homes requiring 24/7 care.
  • Staff in Full-Time Slots are expected to work the set schedule consistently and are permitted to pick up additional shifts with approval.

Physical Requirements

  • The employee may be required to assist residents with daily activities, accompany residents to appointments and community outings, and support the implementation of individualized behavioral support plans. The employee must be able to lift, carry, push, and pull up to 50 pounds independently and greater weights with assistance or appropriate equipment when necessary.
  • Work is performed in adult foster care, residential, and behavioral health treatment environments. The employee will have regular exposure to residents receiving behavioral health services and may interact with individuals exhibiting behavioral, emotional, psychiatric, developmental, or cognitive challenges. The employee must be able to maintain professionalism and effectively de-escalate challenging situations while adhering to organizational policies and training.
  • The position requires frequent movement throughout assigned facilities and may involve navigating stairs, transport residents, and traveling between organizational locations as needed. The employee must be able to respond appropriately to behavioral incidents, resident crises, and emergency situations.
  • The employee may be exposed to communicable illnesses, bodily fluids, environmental hazards, and other conditions associated with providing direct resident care and behavioral support services. Evening, weekend, holiday, overtime, and on-call hours may be required based on operational needs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
  • Ability to assist individuals entering and exiting vehicles safely. Ability to secure wheelchairs and adaptive equipment.  Ability to lift, carry, push, and pull up to organizationally established limits with or without reasonable accommodation. Ability to sit, stand, bend, walk, and perform vehicle inspections throughout the workday. Ability to safely operate transportation vehicles in varying weather and road conditions.

Eisenhower Center Commitment

Eisenhower Center is committed to delivering innovative, evidence-based, trauma-informed, and person-centered rehabilitation services that empower individuals to achieve their highest level of independence and quality of life. All team members are expected to uphold our core values of safety, dignity, collaboration, excellence, and continuous improvement while supporting compliance with CARF accreditation standards and all applicable federal, state, and payer requirements.

Competencies Required

  • Client focused and strong communication skills.
  • Take the initiative to provide excellent care and goal driven with clients.
  • Engaged and collaborative with clients and coworkers.
  • Trustworthy, reliability and confidentiality at all times.
  • Committed to building and supporting a culture that is inclusive for all.
  • Following all processes, policies, and procedures.
  • Focus on our purpose to create and maintain a safe and positive environment for our clients, making an impact on their daily lives.

 

Key Accountability Items

  • Job Performance: Maintain zero advisements for any performance related issues including – attendance, documentation, compliance, engagement, attitude and paraverbal.
  • Attendance: Must be on time for all shifts and must be in attendance for shift report during shift exchange.
  • Documentation: Accuracy and completeness with Daily Progress Notes (DPN), Direct Data Sheet (DDS) and any other unit documentation.
  • Compliance: Fully compliant with all organizational training and updates in policies.
  • Engagement: Maintaining full engagement with residents while on shift.
  • Attitude: Maintain a positive attitude on the floor and with all residents and staff.
  • Paraverbal: Ensure there is no poor paraverbal usage while on the floor with residents and staff.

 

Care Support Specialist Preferred Qualifications and Education Requirements

  • A minimum education of high school diploma or GED.
  • Valid Driver License and reliable transportation.
  • Previous experience in healthcare field
  • Experience with providing direct care to individuals with disabilities.
  • Ability to accept constructive feedback.
  • Ability to pass background checks as required by regulatory agencies
  • Ability to follow instructions, work independently and demonstrate patience and empathy.
  • Strong interpersonal and communication skills.

The Ideal Candidate

  • Excellent verbal and written communication skills
  • Ability to work independently or as a collaborative member of a team
  • Ability to direct other team members and coach others
  • Knowledge of CMH/TBI residents and behavioral redirection
  • Ability to provide exceptional care and assistance with ADLs
  • Demonstrating client-focused strategy skills
  • Demonstrated skill in reporting, and summarizing daily tasks and worksheets
  • Ability to make decisions and take initiative in problem resolution
  • Ability to exercise tact and responsibility with handling confidential information

Eisenhower Center is 100% employee owned and offers an excellent benefit package including:

  • PTO
  • Employee Stock Ownership Plan eligible to participate after 1 year & 1,000 hours of employment
  • 401(k)
  • Medical, Dental, & Vision Insurance
  • Flexible Spending Account for Medical and Dependent Care
  • Employer Paid Life Insurance and Long-Term Disability
  • Voluntary Life Insurance and Short-Term Disability available
  • Student Stipend
  • Employee Discount Program
  • Continuing professional development opportunities

Eisenhower Center is an EEO employer – Veterans/Disabled and other protected categories – and is a 2019 Bronze Veteran-Friendly Employer, Michigan Veterans Affairs Agency. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Eisenhower Center endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (734) 677-0070. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.