Customer Support Specialist

About Us

Optimized 360 is a leading website marketing company specializing in custom websites and digital solutions for healthcare professionals. We build, manage, and support websites for doctors across multiple medical specialties. Our team delivers outstanding service, fast solutions, and a premium client experience.

Position Overview

We are looking for a friendly, organized, and dependable Customer Support Specialist to join our on-site team.

This is an entry-level position, making it a great opportunity for someone who enjoys helping people, is comfortable using computers, and wants to learn more about websites and technology.

You’ll communicate with our healthcare clients by phone and email, help answer questions, troubleshoot basic website and email issues, and create support tickets for our development team when more technical help is needed.

 We’ll provide training and support to help you learn our systems and processes.

Key Responsibilities

• Answer incoming phone calls and respond to customer emails in a friendly and professional manner.
• Help customers with basic questions and website or email issues.
• Create and update support tickets so issues can be tracked and resolved.
• Follow troubleshooting steps to identify and resolve common problems.
• Work with our development team when an issue requires additional technical support.
• Keep customer information and ticket updates organized and accurate.
• Follow up on open requests to make sure customers receive timely updates.
• Communicate clearly and patiently with customers, even when they are frustrated or have questions.
• Learn our website, email, and support systems through hands-on training.
• Work with teammates to provide a consistent and helpful customer experience.

Required Skills & Qualifications

• Strong written and verbal communication skills with a friendly and professional approach.
• Comfortable using computers, email, and common office software.
• Basic understanding of websites; familiarity with WordPress or Elementor is a plus.
• Willingness and ability to learn troubleshooting steps for website and email issues.
• Highly organized, detail-oriented, and able to manage multiple tasks and customer requests.
• Strong problem-solving skills and comfortable asking questions when needed.
• Reliable, positive, and professional with a willingness to learn.
• Able to work independently while also collaborating effectively with a team.

If you’re someone who enjoys helping people, learns quickly, and is excited to build new technical skills, we’d love to hear from you.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person