Surgical Services Patient Liaison

Surgical Srvcs Patient Liaison

• Sarasota, Florida
• Nursing Services
• 45209
• Surgical Services Liaison, Surgery Support, OR Support Staff, Surgical Coordination, Healthcare customer service

Job Description

Department

Pre Operative Care Unit
Job Summary

 

The Surgical Services Patient Liaison serves as the frontline representative between surgery patients, family members, medical staff, surgeons, and hospital support staff in the, to ensure services provided on the day of the patient’s surgery are correct based on identified patient care orders, and the needs and overall coordination of care is completed efficiently and in a timely manner to ensure the patient is prepared for surgery without delay. The liaison also assists the patient’s family members with technical assistance and patient’s status updates information while surgery is in progress.

Job Duties: The Surgical Services Patient Liaison serves as the primary point of contact for surgery patients and their families on the day of surgery. This role coordinates communication between patients, families, surgeons, anesthesia, nursing, and support staff to ensure all care orders and preparations are completed accurately and without delay. The liaison provides real‑time updates to families during surgery, offers basic technical assistance, and helps guide them through hospital processes. Strong communication skills, professionalism, and the ability to work efficiently in a fast‑paced environment are essential.

Shift detail: 2nd shift, M - F / 11:00am - 19:30pm / occasional weekend coverage

Salary Details:

Hourly rate is determined by years of experience relating to this role and internal equity within organization. Minimum rate starting at $17.35, max of salary range is $24.20.  

Required Qualifications

 

- Require an associate degree in business administration, or related field. A high school diploma/GED equivalent and additional relevant administrative work experience can be considered on a year-for-year basis in lieu of degree requirement.
- Require a minimum of three (3) years of administrative work experience preferably in a hospital or outpatient healthcare setting.
- Require Basic Life Support/CPR (BLS/CPR) certification. Must be obtained within thirty (30) days of hire/transfer date.

Preferred Qualifications

 

- Prefer basic understanding of medical terminology.
- Prefer basic working knowledge of commonly known computer applications, such as Microsoft Office.
- Prefer demonstrated effective written and verbal communication skills.
- Prefer demonstrated ability to establish and maintain effective working relationships.
- Prefer demonstrated ability to work independently without direct supervision.
Prefer demonstrated ability to perform public speaking when needed,

2nd shift, M - F / 11:00am - 19:30pm / occasional weekend coverage