IT Specialist

An IT Specialist provides technical support, maintains computer systems and networks, manages hardware and software, and helps ensure that an organization’s technology operates securely and efficiently.

Key Responsibilities

• Provide technical support to employees and troubleshoot IT issues.
• Install, configure, and maintain computers, software, printers, and other equipment.
• Manage user accounts, passwords, permissions, and system access.
• Troubleshoot network, Wi-Fi, VPN, email, and connectivity problems.
• Monitor system performance and identify technical issues.
• Perform software updates, patches, backups, and routine maintenance.
• Assist with cybersecurity procedures and protect company systems and data.
• Maintain IT documentation, equipment inventories, and support records.
• Respond to help-desk tickets and resolve technical problems.
• Escalate complex issues to senior IT staff or outside vendors.
• Assist with onboarding and offboarding employees.

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree in IT is often preferred.
• Experience in IT support, help desk, networking, or systems administration.
• Knowledge of Windows, Microsoft 365, basic networking, and computer hardware.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-service skills.