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Position:  Ivanti ITSM Developer (Ref: 18687)

Location:  Atlanta, GA USA, 30334

Salary:  $57.33/hr.

Duration:  9 Months 19 Days - Contract

Openings:  1

Deadline:  09/16/2026

Description:

***100% Remote

 

We are seeking an Ivanti ITSM Developer that configures, customizes, enhances, and supports an enterprise Ivanti Neurons for ITSM platform. You will collaborate closely with business users, project managers, business analysts, QA, and IT engineering teams to translate service management requirements into workflows, business rules, custom forms, automation, integrations, dashboards, and service catalog solutions within an Agile/CI/CD delivery model.

 

Key Responsibilities

  • Platform Configuration: Configure, customize, and maintain Ivanti workflows, business rules, forms, layouts, business objects, dashboards, and automated routines.
  • ITSM Module Delivery: Develop and support Incident, Service Request, Service Catalog, Change/Release, and Knowledge Management modules.
  • System Integrations: Build and support external integrations utilizing REST APIs and JSON payload structures; troubleshoot workflow and platform data issues.
  • Reporting & Dashboards: Design and maintain operational dashboards and service management reporting using SQL (SSRS preferred).
  • Deployment & Release Management: Manage project packages, versioning, and environment promotions across development, test, and production environments.
  • Testing & Quality Assurance: Support User Acceptance Testing (UAT), end-to-end testing, live demonstrations, and post-production deployment validation.
  • Change Governance: Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through final implementation and closure.
  • Documentation: Create and update technical artifacts, including system configurations, workflow diagrams, deployment runbooks, and release notes.

 

Required Experience & Qualifications

  • Enterprise ITSM Experience: At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
  • Platform Expertise: Proven hands-on experience configuring and customizing Ivanti ITSM / Ivanti Neurons for ITSM (or comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus).
  • Technical Proficiencies: Working knowledge of JavaScript, SQL queries, REST APIs/JSON integrations, and low-code/no-code application principles.
  • Process Knowledge: Solid understanding of core ITIL/ITSM frameworks, including Incident, Service Request, Change, Release, Knowledge, and Service Catalog management.
  • Collaboration & Delivery: Practical experience operating within an Agile/Scrum or CI/CD sprint cycle (e.g., two-week sprints) alongside PM, QA, and developer teams.

 

Preferred Qualifications

  • In-depth familiarity with the Ivanti object model and Ivanti Neurons for ITAM.
  • Experience building reports and datasets using SQL Server Reporting Services (SSRS).
  • ITIL Foundation or higher certification.

 

Working Conditions:

  • Position Type: Contract
  • Work Arrangement: 100% Remote
  • Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM (occasional support for critical releases/deployments)

 

Required / Desired Skills

  • Hands-on experience configuring, developing, or supporting an enterprise ITSM platform. Required - 2 Years
  • Ivanti ITSM / Ivanti Neurons Required - 2 Years
  • ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp) Required - 2 Years
  • Agile/Scrum, CI/CD, or DevOps Required - 2 Years
  • JavaScript Required - 2 Years
  • Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Required - 2 Years
  • SQL Required - 2 Years
  • REST APIs/JSON Required - 2 Years