Mandarin Bilingual Front Desk Coordinator

iLearn Education is seeking a highly organized, responsible, detail-oriented, and creative Front Desk & Social Media Coordinator to support daily center operations, student management, parent communication, and social media marketing.

The ideal candidate is dependable, comfortable working in a fast-paced educational environment, and able to manage multiple responsibilities accurately while providing excellent service to students and families.

Front Desk & Center Operations

• Greet students and parents and provide professional and friendly front desk support
• Handle phone calls, emails, text messages, and general parent inquiries
• Operate Pike13 to manage class rosters, attendance, student schedules, and other daily administrative tasks
• Manage student check-in/check-out, class transitions, and dismissal, ensuring students are properly supervised and safely released
• Coordinate with teachers regarding attendance, absences, make-ups, schedule changes, and other student needs
• Assist with student placement, enrollment, scheduling, and parent communication
• Maintain accurate student information, records, and administrative documentation
• Support printing, classroom preparation, filing, and other daily administrative tasks
• Maintain an organized, professional, and welcoming front desk and lobby environment
• Perform other duties as assigned by management

Social Media & Marketing

• Manage and regularly update iLearn’s social media accounts, including Instagram, Facebook, Xiaohongshu/RED, and other platforms
• Create photos, short-form videos, posts, captions, and other content featuring iLearn programs, classes, student activities, and events
• Assist with Canva designs, flyers, promotional materials, and seasonal marketing campaigns
• Respond to social media inquiries and assist prospective families with program information
• Help convert interested families into consultations, trial classes, and enrollments
• Assist with email and text marketing campaigns
• Track basic social media performance, engagement, and lead generation

Qualifications

• Highly organized, detail-oriented, responsible, and able to manage multiple tasks and priorities efficiently
• Strong communication and customer service skills with a professional and friendly manner
• Experience working in education, schools, tutoring centers, or other educational environments is strongly preferred
• Proficient with Google Drive and Google Workspace, including Google Docs, Sheets, Gmail, and shared folders
• Comfortable learning and operating student-management systems such as Pike13
• Able to accurately manage student rosters, schedules, attendance, check-in/check-out, and dismissal
• Familiar with Instagram, Facebook, TikTok, Xiaohongshu/RED, or similar social media platforms
• Comfortable taking photos and videos and creating social media content
• Canva or other basic graphic-design experience preferred
• Mandarin Chinese is a strong plus