Client Service Professional

As a seasonal Client Service Professional / Receptionist at H&R Block, you'll be the welcoming first impression for every client. You'll manage client scheduling, support daily office operations, and work alongside a team of tax professionals. With training and support, this role can be a stepping stone into tax preparation or office leadership. This role is in-person and not remote. 

Greet clients warmly and create a welcoming, professional first impression as the face of the office  

Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs  

Manage client check-in and intake processes, including scanning and organizing documents  

Maintain office organization and cleanliness to support a smooth, professional client experience  

Collaborate with tax professionals and team members to ensure seamless daily operations  

Handle sensitive client information with confidentiality, discretion, and care  

Required Qualifications  

Experience working in a fast-paced, client-centric environment 

Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally 

Ability to multitask and manage competing priorities throughout the day 

Organizational skills with attention to detail and follow-through 

Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems) 

Availability to work evenings and weekends during tax season 

Preferred Qualifications  

High school diploma/GED or equivalent  

Previous experience in hospitality, call center, customer service or medical industries 

Previous experience in a receptionist, front desk, or administrative support role  

Experience working in a tax office, CPA firm, or financial services environment 

Why work for us 

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. 

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.