Business Analyst (GTNE Travel Reservation & Settlement Support) – Korean/English

Position Summary

Senior-level Business Analyst and primary on-call support for troubleshooting and resolving issues on the web-based GTNE Travel Reservation and Settlement system, providing training, documentation, and ongoing end-user support.

Responsibilities

• Troubleshoot and resolve Travel system issues as primary on-call support
• Identify end-user technical requirements; provide training and documentation
• Understand HR/GA policies and workflows related to the Travel system
• Communicate with HQ on implementation, management, and optimization of processes
• Create/update solution documents, operation manuals, and training materials
• Proactively identify process improvements to minimize recurring issues

Requirements

• Bilingual Korean/English
• Bachelor's in Computer Science or related discipline with IT or HR/GA focus
• 7+ years of experience in IT support or GA/Accounting operations support
• Experience working in matrix organizations
• Strong interpersonal, communication, and problem-solving skills
• Ability to perform under pressure and manage multiple tasks/priorities