Help Desk Intern

We are seeking a highly motivated Help Desk Intern to join our IT department. This position will provide the opportunity to learn about various aspects of IT support, troubleshoot technical issues, and assist end-users with hardware and software problems.

Please note thst this position is Part Time. The days needed are Tuesday and Wednesday with some flexible schedule changes. 

Responsibilities:

• Provide first-line technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues promptly and efficiently.
• Assist with installing, configuring, and maintaining computer systems and software.
• Document and track support requests.
• Collaborate with team members to escalate complex and recurring issues as needed.
• Contribute to ongoing IT projects and initiatives.
• Follow maintenance protocols to ensure network security.
• Provide onboarding and offboarding support.
• Handle the deployment and support of application and tools (MS Office, Adobe, etc.)
• Execute IT-Related supply procurement and inventory maintenance.
• Setup AV calls
• Replace defective equipment.

Qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Strong passion for technology and eagerness to learn.
• Excellent written communication and interpersonal skills
• Ability to work independently and in a team environment.
• Basic knowledge of computer hardware, operating systems, and software applications
• Familiarity with troubleshooting techniques and problem-solving skills
• Prior customer service experience is a plus.